Game unplayable on pixel 6

Nabistay

Game does not load gems nor any words or most pictures. Does load occasional letters. 

http://imgur.com/a/D2drnCP

The one thing I did find is that if, during a game I go back to the home screen, then go back to the game, it shows the board and all text, then it disappears again when I click out of the 'options'/'retreat' popup

Kremlin98

I'm getting the same behavior on my Pixel 6.

LakeStone

The team is currently working on applying this fix and we hope to have some updates soon to share.  We have the following FAQ created where we will provide an update once we have it - https://d3go.helpshift.com/hc/en/3-marvel-puzzle-quest/faq/1026-known-issue-encountering-graphical-issues-on-google-pixel-6-pro-devices-10-27-21/

We apologize for the inconvenience.  

Nabistay

Emailed, for what it's worth, it isn't just pixel pro, it's regular pixel 6 as well (see: mee) 

mooken

Same issue with Pixel 6.

As OP noted, going away from the game and then returning (i.e. changing to a diff app/tab) will temporarily restore visibility. Not sure if the restoration is related to the Google Play overlay being drawn, as seen in the video below.

https://www.youtube.com/watch?v=jaag8apXFJI

Toastedpet

Pixel 6 owner, and the game won't display properly

max5esq

I just got my pixel 6 pro can't play

LakeStone

max5esq said:

I just got my pixel 6 pro can't play

We have identified the issue and are still working on a fix.  Once we have more info to share, we will update this FAQ below.  We apologize for the inconvenience with this problem.

https://d3go.helpshift.com/hc/en/3-marvel-puzzle-quest/faq/1026-known-issue-encountering-graphical-issues-on-google-pixel-6-pro-devices-10-27-21/

Aueio

Any chance for a possible compensation for this issue? I don't even wanna think about the amount of ISO-8, hero points, command coins, tokens, shards and covers I haven't been able to claim during the last 2 weeks.

DeDorgoth

My Samsung S21 has been updated to the new version of Android and I have the same problems as the owners of pixel 6. When are you going to correct your game for the new version of android?

JackDeath666

Same issue on Galaxy S21. Have logged with CS. Basically unplayable at the moment, although switching between apps gives about 1 second of visibility. Good luck with the fix. 

LakeStone

JackDeath666 said:

Same issue on Galaxy S21. Have logged with CS. Basically unplayable at the moment, although switching between apps gives about 1 second of visibility. Good luck with the fix. 

This should be fixed in Monday's update.  Updates typically go out around late morning PST.