Customer Service how long does it take?

MissLolth

I'm nearly at 2 weeks since I reported my account as lost and I'd like it recovered (LOL I actually bought something)

I still haven't received a response from customers services or should I just give up and start again

Tremayne

@MissLolth - that sounds odd. Have you gotten an auto reply? Typically, you will get a message a few minutes later where CS list a few things.

Are you sure that you have given them all relevant information? I imagine that UID is mandatory, but double check you haven’t forgotten anything. If you are missing something SC will typically not get back to you, since they have already replied in the auto reply.

MissLolth

The customer service page isn't even sending data... it's been stuck for 10 minutes now looks like http://imgur.com/gallery/rxGg4CA . From this page https://d3go.helpshift.com/hc/en/4-magic-puzzle-quest/contact-us/?contact=1&p=android

Tremayne

On the main support page there is an email address “support@d3go.com” which should allow you to contact the support function. Maybe that is a better way to get hold of the support department.

@Oktagon_Support - I think that you need to help @MissLolth getting hold of CS

Magic:PQ Support Team

Hello @MissLolth,

I'm sorry to hear you're having problems with your account. I checked with the support team and they didn't receive your request, maybe something went wrong when you tried to contact them, I apologize for that.

If the contact option in the game is not working, you can contact them through this link or email mtgpqsupport@d3go.com.

If you still encounter any problems, please let me know.
Rebeca

MissLolth

Thanks Rebeca... it's currently being worked on... 

MissLolth

I'm still waiting for the final confirmation email that its done