Game unstable [Investigating]

Dinky70
Dinky70 Posts: 10 Just Dropped In
edited August 2021 in MtGPQ Bugs & Technical Issues
Thisf last week the game has started crashing randomly.  During start up, it started locking up in start screen.  Now today, the game locks at the start screen, and sometimes crashes completely.  I cleared cache, checked updates, and reinstalled.  Still cannot load out start games.


Sorry I play on Google Pixel 3a with 11 installed

Comments

  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,476 Chairperson of the Boards

    Hello @Dinky70

    I'm sorry to hear that you’re experiencing issues loading the game, but thank you for the information provided, this issue will be investigated. Meanwhile, here are some things you can try to help you:

    - Make sure you have enough space on your device and/or SD card.
    - Make sure you have updated to the latest version of the game.
    - Make sure you have updated to the latest version of the operating system for your device.
    - Try restarting the device you are using, if you are running late.
    - Make sure you are using a stable and secure internet connection.
    - Try to clear your device's cache and data.
    - Try to access the game through different networks.
    - Try to access the game using your mobile data connection.
    - Try to uninstall and reinstall the game.

    Rebeca.


  • Metrognomy
    Metrognomy Posts: 6 Just Dropped In
    I have the same issue with the same phone and android version.

    Google Pixel 3a and Android 11
  • OmniTron
    OmniTron Posts: 48 Just Dropped In
    Hi support,
    In the past hour the app has closed itself three times. This hardly ever happened before the update.
    I'm using a Samsung SM-A520F with android version 8.
    It'd be nice if you could fix this...
    Regards,
    OmniTron 
  • FindingHeart8
    FindingHeart8 Posts: 2,732 Chairperson of the Boards
    Similar issues, random crashes and the game is so slow and glitchy that I can hardly select a planeswalker to play.
    Android S7
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,476 Chairperson of the Boards

    Hello, 

    I'm sorry to hear that you’re experiencing issues loading the game, can you please try the following steps and see if the issue is resolved?

    - Make sure you have enough space on your device and/or SD card.
    - Make sure you have updated to the latest version of the game.
    - Make sure you have updated to the latest version of the operating system for your device.
    - Try restarting the device you are using, if you are running late.
    - Make sure you are using a stable and secure internet connection.
    - Try to clear your device's cache and data.
    - Try to access the game through different networks.
    - Try to access the game using your mobile data connection.
    - Try to uninstall and reinstall the game.

    If the problem persists, please PM me with your UID and a video of the problem. This information will be very important to help us investigate the issue further.

    Rebeca.

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