Hello @Dinky70
I'm sorry to hear that you’re experiencing issues loading the game, but thank you for the information provided, this issue will be investigated. Meanwhile, here are some things you can try to help you:
- Make sure you have enough space on your device and/or SD card.- Make sure you have updated to the latest version of the game.- Make sure you have updated to the latest version of the operating system for your device.- Try restarting the device you are using, if you are running late.- Make sure you are using a stable and secure internet connection.- Try to clear your device's cache and data.- Try to access the game through different networks.- Try to access the game using your mobile data connection.- Try to uninstall and reinstall the game.
Rebeca.
Hello,
I'm sorry to hear that you’re experiencing issues loading the game, can you please try the following steps and see if the issue is resolved?
- Make sure you have enough space on your device and/or SD card.- Make sure you have updated to the latest version of the game.- Make sure you have updated to the latest version of the operating system for your device.- Try restarting the device you are using, if you are running late.- Make sure you are using a stable and secure internet connection.- Try to clear your device's cache and data.- Try to access the game through different networks.- Try to access the game using your mobile data connection.- Try to uninstall and reinstall the game.If the problem persists, please PM me with your UID and a video of the problem. This information will be very important to help us investigate the issue further.Rebeca.