acescracked said: I feel the feelings you've posted here feel genuine.
Michael1957 said: What is this strange word “Feelings” you speak of ??
HoundofShadow said: They have different roles. The admin and mod's job is to make sure that rules are not broken in the forum. If you'd noticed, the best thing they can do for you is to chase or check your ticket with the CS. The role of CS is largely related to in-game issues. That's why the mod or admin always ask you to send a support ticket via email to CS.Different roles, different department, different level of information; therefore different type of replies. As far as cheating report is concerned, the best thing the mod or admin can say is that investigation won't be as fast as what players expect. Speaking on behalf of other department is a big no.
HoundofShadow said: You don't have to be an employee to guess the differences. When was the last time you saw the admin or mod asking players to open a ticket via pming them? I've never seen it before, but it's always them asking players to open a ticket in-game or asking them to email CS, or they will tell players they will check with CS on the progress by asking for the ticket number.It has been proven by the players that it doesn't matter how many times the CS reassures them about the dev doing something about the exploit. It's simply because the investigation is taking too long and they can't really see what was done; therefore, it has been concluded that nothing was done. I supposed the dev has to write a daily report on what was done for the day about closing the exploit and post it in the forum before those players are satisfied.