Customer support and the time it takes to fix bugs.

OmniTron
OmniTron Posts: 48 Just Dropped In
in MtGPQ General Discussion
Hi guys,
While normally I'm pretty polite and patient with customers, as well as with customer support, in this game I feel like the player is not taken seriously. I'll post some screenshots of my communication with in-game customer support about bugs and other stuff. Mostly I think they should re-think player compensations, in stead of having an automatic 'sorry' button.

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  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    [MOD MIC ON]Just a friendly reminder that posting support conversations is a violation of Forum Rule 8. If you’d like to refresh on forum rules, you may do so here: https://forums.d3go.com/discussion/80735/forum-rules-please-read-before-posting
  • jtwood
    jtwood Posts: 1,285 Chairperson of the Boards
    OmniTron said:
    Hi guys,
    While normally I'm pretty polite and patient with customers, as well as with customer support, in this game I feel like the player is not taken seriously. I'll post some screenshots of my communication with in-game customer support about bugs and other stuff. Mostly I think they should re-think player compensations, in stead of having an automatic 'sorry' button.

    This is why I asked for a bug bounty program. They have outsourced so much of the beta testing and bug tracking to us, it feels right that anyone taking the time to help them properly and thorougly replicate a bug should get compensated for it.

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