Face the Hydra event access issues

I'm trying to join the event Face the Hydra but after paying the entrance fee the event shows that I haven't paid. The crystals are removed from my account but that's all I get.
I tried several times, before and after the event started. I tried to reboot the phone and the app each time. The last time I tried, I reinstalled the game but the result is the same... Crystals gone and no access to the event.
Is anyone having the same issue?

Comments

  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,259 Chairperson of the Boards
    Hello @Marioneta
    I'm truly sorry about the delay. 
    If you still want to get this checked, please open a ticket with our Customer Support.
    You can open it through the game, on "Settings" -> "Help Center"

    Thank you for your patience, 
    Marcela.