Bug Report Tips

Oktagon_Support
Oktagon_Support ADMINISTRATORS Posts: 2,945 Chairperson of the Boards

Hi everyone,

Together with the QA team, I created this document that contains some information needed to test specific types of bugs. The idea is to reduce the cases of bugs that we were unable to reproduce and improve the workflow of the testing team.

If you decide to follow these tips, please send us all the information listed below of each bug type, when you open the report thread. 

Also, make sure to ALWAYS provide information such as your device model and its operating system (iOS, Android, etc), to all bug reports. Any additional information you think it's important will be appreciated!

(Do NEVER post your UID in the thread directly. Always send the UID separated via a Private Message to Marcela only.)

CARD

  • Which card?

  • Type and Subtype

  • Is it related to trigger, mechanic, text, or other?

  • All cards in the deck and possible interactions that might have happened.

EVENT
  • Which Event is being analyzed?

  • Which Node?;

  • Event supports;

  • Planeswalker and Cards used to reproduce the bug.

PLANESWALKER
  • Which Planeswalker? (Full PW Name)

  • Which Level?

  • Is it related to a mechanic, trigger, or ability text?

  • All cards in the deck and possible interactions that might have happened.

BUNDLES
  • UID*

  • Which Bundle?

  • Is it related to the art, text, contents received, or the purchase? 

  • iOS or Android?

PACKS
  • UID*

  • Which pack?

  • Is it related to the cards received or the purchase?

  • iOS or Android?

MECHANIC
  • Is it related to a specific mechanic or an interaction between mechanics?

  • Which mechanic(s)?

  • Is it related to the text or its behavior? 

  • What is the problem?

CRASHES AND SOFTLOCKS
  • UID*

  • What device was used when it happened?

  • Is it related to a specific event (or another specific battle)? Or even another part of the game (when you purchase something, editing deck, entering in any of the screens, when you level up your Planeswalker, etc)?

  • If it is in a battle, a list of all cards in the deck and possible interactions that might have happened.

  • In this case, the more information the player gives to us, the better.

GENERIC
  • A screenshot of the battle log?

  • The deck and the Planeswalker you were using.

  • Which Event and Node.

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