The reason there should be reimbursement

Unknown

Ok so I've been thinkin a bit about all these recent server issues and just the absurd amount of problems we have been having. D3 is the only company that I've never seen offer at least a small gift to the player base as an apology on big mistakes. Whether the server outage is their fault, or if it's out if their hands, I don't know. What I do know, is that it's not the players fault.

The biggest argument against reimbursement is that the is a f2p game, or as customer support might say, this effected every1 so ur fkd. Well guess what else, there are tons of F2p players but there are also tons of spenders. Some have spent well over $1000. I am prolly coming close to the $300-400 range myself. If there's multiple times in a month where the major server outages, the current Pve on my eyes is a total train wreck as far as scoring goes, rewards glitches, and numerous other things, then accidentally why shouldn't the players get something? Even if it's like 1k ISO and 100-200hp each. Why am I gonna keep paying for a game that keeps going down and having so many issues with so little regard for the community?

This post may come off a little whinier than I usually am but it's starting to get ridiculous. If they don't do something to show some player appreciation after this I personally won't drop another dime.

Bacon Pants

I echo every letter of your post. Somehow though, we're the insane ones for expecting a little bit of good will from D3.

I hate to retype a point, but the EA game The Simpson's Tapped out recently awarded every player 20 free donuts (HP here) for a minor frame rate issue. The issue barely affected me, but they understand their customers and compensated them accordingly. D3 doesn't understand this, or worse, doesn't care.

Before anyone brings it up, the size of EA compared to D3 falls on its face as well. D3 loses nothing by compensating players for their errors...if anything, it may slightly boost their increasingly poorly perceived customer service and public relations.

mags1587

Absolutely agree. A little gesture would go a long way towards player satisfaction after outages like these.

Twysta

It's your own fault guys!
Check your internet connection!

atomzed

Psykopathic wrote:

The biggest argument against reimbursement is that the is a f2p game, or as customer support might say, this effected every1 so ur fkd.

I have difficulty believing that the server problems affected EVERYONE. There are people that were playing, and it seems that the leadership board are changing. So some people are getting hit in pvp, losing points as their shield expires; some ppl are earning points in pve, where others can't get any points at all.

Which means some groups are tinykitty whereas others are not.

Luck of the draw I guess (and can accept). But as a company, there should be some form of gesture shown. Some proper apology.

Look, i know it will affect the bottom line if too much compensation are given. Fine, then don't compensate covers, or HP or boosts.

Just give other stuff that are ISO-related. A straight up ISO of 5000 - 10,000 (5k is only 250 games worth of grinding). If not, give boosts, say 30x AP boost or dmg boost (which is equivalent to 1200 ISO).

None of these really affect the bottom line, as i suspect majority of the gamers don't pay for ISO.

A simple gesture of 5k ISO, or 30x AP boosts, will go a long way to demonstrate the apology of the company, and restore confidence.

Unknown

atomzed wrote:

Psykopathic wrote:

The biggest argument against reimbursement is that the is a f2p game, or as customer support might say, this effected every1 so ur fkd.

I have difficulty believing that the server problems affected EVERYONE. There are people that were playing, and it seems that the leadership board are changing. So some people are getting hit in pvp, losing points as their shield expires; some ppl are earning points in pve, where others can't get any points at all.

Which means some groups are tinykitty whereas others are not.

Luck of the draw I guess (and can accept). But as a company, there should be some form of gesture shown. Some proper apology.

Look, i know it will affect the bottom line if too much compensation are given. Fine, then don't compensate covers, or HP or boosts.

Just give other stuff that are ISO-related. A straight up ISO of 5000 - 10,000 (5k is only 250 games worth of grinding). If not, give boosts, say 30x AP boost or dmg boost (which is equivalent to 1200 ISO).

None of these really affect the bottom line, as i suspect majority of the gamers don't pay for ISO.

A simple gesture of 5k ISO, or 30x AP boosts, will go a long way to demonstrate the apology of the company, and restore confidence.

I was second in IM event meerly 30 minutes before server went down. I was in 5th meerly minutes after it came up. Could be coincidence. I dunno.

Unknown

I think you were missing his sarcasm, since this has happened before, and that was essentially how they handled it. I was unaffected that time, so didn't quite figure out what the hubbub was about until now.

Unknown

atomzed wrote:

Psykopathic wrote:

The biggest argument against reimbursement is that the is a f2p game, or as customer support might say, this effected every1 so ur fkd.

I have difficulty believing that the server problems affected EVERYONE. There are people that were playing, and it seems that the leadership board are changing. So some people are getting hit in pvp, losing points as their shield expires; some ppl are earning points in pve, where others can't get any points at all.

Which means some groups are tinykitty whereas others are not.

Psyko was being sarcastic. We all know it didn't affect everyone. And the Cs is telling pure lies.

Unknown

I play a ton of f2ps and most if not all compensate.

The most noteable compensation I received that i can recall was the PSN outtage. Was not personally affected at all by it but still got 2 full free games out of it.

Simpsons, I get compensated so often that I don't even know why half the time. This is a game by EA that got voted worst company twice in a row.

atomzed

Emeryt wrote:

atomzed wrote:

Psykopathic wrote:

The biggest argument against reimbursement is that the is a f2p game, or as customer support might say, this effected every1 so ur fkd.

I have difficulty believing that the server problems affected EVERYONE. There are people that were playing, and it seems that the leadership board are changing. So some people are getting hit in pvp, losing points as their shield expires; some ppl are earning points in pve, where others can't get any points at all.

Which means some groups are tinykitty whereas others are not.

Psyko was being sarcastic. We all know it didn't affect everyone. And the Cs is telling pure lies.

Oops missed the sarcasm...anyway the intent of his post still proves the point.

I don't know why they don't give our free iso as an apology. It is technically free, they have so much iso sinks, it won't affect their bottom line at all.

Unknown

The end of the 1st paragraph is what customer support themselves need to understand though mass compensation isn't gonna be from cs that would be from devs. On a side note though to customer support (probably the devs too actually, they prolly just as guilty) you guys think that if a problem happens, like say a server outage that locks 78.37% of player base for 6 hours, if there's a glitch and 1/2 the player base doesn't have their scores from won matches registering for like 1-2 hours straight, whatever else keeps coming up, even if it's not directly your fault, it's not the customers fault either and we are the ones who suffer. I know every1 might not spend 4-6 hours a day on forums and grinding and chatting with alliance but some of us do and it's really annoying to have this happen so much. Even if the error isn't directly your fault, your still responsible for the state of your game. In this case, giving the consumer something positive can make up for the negatives. If you do nothing it's just adding a negative to a negative. That's not the right steps to keep consumer morale up.

PorkBelly

You're absolutely right in that there should be compensation for screw ups.

The ironic thing is that this would probably help the devs in the long run.

People also need to keep in mind that this is a completely digital game. If the devs gave the player base 500 iso or even a 3* token for screwing up, it doesn't cost them anything.

They don't have to go to the post office and ship the player base anything. I assume that it wouldn't take more work than altering the "latest news" screen that pops up.

Providing the player with compensation provides both a sense of goodwill as well as a feeling (implicitly) of indebtedness to the devs for this small kindness. This feeling of indebtedness would most likely lead to more sales among the average player base.

Just google "norm of reciprocity". There is actually a substantial amount of research on it.

Unknown

PorkBelly wrote:

People also need to keep in mind that this is a completely digital game. If the devs gave the player base 500 iso or even a 3* token for screwing up, it doesn't cost them anything.

For the love of everything, stop repeating that nonsense. By that logic, the devs can give everyone every cover and infinite ISO, because it doesn't cost them anything.

Unknown

ZenBrillig wrote:

PorkBelly wrote:

People also need to keep in mind that this is a completely digital game. If the devs gave the player base 500 iso or even a 3* token for screwing up, it doesn't cost them anything.

For the love of everything, stop repeating that nonsense. By that logic, the devs can give everyone every cover and infinite ISO, because it doesn't cost them anything.

The only expense tied to giving a small handout is the 20 minutes of developer timer it takes to implement it.
If you start talking infinite amounts then you could try to make an argument for lost revenue but that's just blowing things way out of proportion. I know if I was working as their accountant I wouldn't be putting (gifted player base 5k ISO each) on any of the financial statements. Lol

Unknown

Psykopathic wrote:

ZenBrillig wrote:

PorkBelly wrote:

People also need to keep in mind that this is a completely digital game. If the devs gave the player base 500 iso or even a 3* token for screwing up, it doesn't cost them anything.

For the love of everything, stop repeating that nonsense. By that logic, the devs can give everyone every cover and infinite ISO, because it doesn't cost them anything.

The only expense tied to giving a small handout is the 20 minutes of developer timer it takes to implement it.
If you start talking infinite amounts then you could try to make an argument for lost revenue but that's just blowing things way out of proportion. I know if I was working as their accountant I wouldn't be putting (gifted player base 5k ISO each) on any of the financial statements. Lol

No matter how small the amount is, there will be lost revenue attached to it. This is neither an argument for nor against compensation, just against the idiocy of saying that because it's digital it doesn't cost D3 anything.

Unknown

ZenBrillig wrote:

Psykopathic wrote:

ZenBrillig wrote:

PorkBelly wrote:

People also need to keep in mind that this is a completely digital game. If the devs gave the player base 500 iso or even a 3* token for screwing up, it doesn't cost them anything.

For the love of everything, stop repeating that nonsense. By that logic, the devs can give everyone every cover and infinite ISO, because it doesn't cost them anything.

The only expense tied to giving a small handout is the 20 minutes of developer timer it takes to implement it.
If you start talking infinite amounts then you could try to make an argument for lost revenue but that's just blowing things way out of proportion. I know if I was working as their accountant I wouldn't be putting (gifted player base 5k ISO each) on any of the financial statements. Lol

No matter how small the amount is, there will be lost revenue attached to it. This is neither an argument for nor against compensation, just against the idiocy of saying that because it's digital it doesn't cost D3 anything.

Ima have to stand beside pork belly on this 1. I'm not seeing the expense and I think he's got a valid argument.

Unknown

Considering the size of the playerbase, there would be a sizable cost that could be measured in dollars. However, that cost could easily be written off as PR/Marketing as it would in effect, make the playerbase happier and would probably cause an equally if not greater uptick in sales for D3. Which would actually make them money. My last job was managing a HIGH interest rate loan office. And my mantra was always: "A happy goose lays the golden egg!" So when a customer was unsatisfied or upset, I would credit off a months worth of interest. It made them happy, and kept them coming back, which made my store more profitable then giving them nothing and them going to a different loan company.

Unknown

aaronschmiz wrote:

Considering the size of the playerbase, there would be a sizable cost that could be measured in dollars. However, that cost could easily be written off as PR/Marketing as it would in effect, make the playerbase happier and would probably cause an equally if not greater uptick in sales for D3. Which would actually make them money. My last job was managing a HIGH interest rate loan office. And my mantra was always: "A happy goose lays the golden egg!" So when a customer was unsatisfied or upset, I would credit off a months worth of interest. It made them happy, and kept them coming back, which made my store more profitable then giving them nothing and them going to a different loan company.

Hell if they did try to expense it, they probably would do so at their ISO rates which are unrealistic and would definitely outweight any lost revenue. In essence it would almost turn into a tax shelter. Lol

Unknown

Psykopathic wrote:

aaronschmiz wrote:

Considering the size of the playerbase, there would be a sizable cost that could be measured in dollars. However, that cost could easily be written off as PR/Marketing as it would in effect, make the playerbase happier and would probably cause an equally if not greater uptick in sales for D3. Which would actually make them money. My last job was managing a HIGH interest rate loan office. And my mantra was always: "A happy goose lays the golden egg!" So when a customer was unsatisfied or upset, I would credit off a months worth of interest. It made them happy, and kept them coming back, which made my store more profitable then giving them nothing and them going to a different loan company.

Hell of they did try to expense it, they probably would do so at the ISO rates which are unrealistic and would definitely outweight any lost revenue. In essence it would almost turn into a tax shelter. Lol

I can see the wheels in the accountants head going now, give everyone a 25k pack for free @ 49.99 tax write off each. CHA-CHING! Not paying any taxes this year! LMFAO.

Linkster79

ihearthawthats wrote:

I play a ton of f2ps and most if not all compensate.

The most noteable compensation I received that i can recall was the PSN outtage. Was not personally affected at all by it but still got 2 full free games out of it.

Simpsons, I get compensated so often that I don't even know why half the time. This is a game by EA that got voted worst company twice in a row.

I posted on Facebook about Tapped Out this morning. Was only 20 doughnuts but is more than I was expecting and it made me feel a little better.

Linkster79

ZenBrillig wrote:

PorkBelly wrote:

People also need to keep in mind that this is a completely digital game. If the devs gave the player base 500 iso or even a 3* token for screwing up, it doesn't cost them anything.

For the love of everything, stop repeating that nonsense. By that logic, the devs can give everyone every cover and infinite ISO, because it doesn't cost them anything.

Seriously what will giving the entire userbase 50 odd HP or 500 iso cost D3P? You cant buy jack with 50HP and 500 iso isnt even a character level. How much will lots of pee'd off angry paying players quitting because they are unable to log in and no reason or apology is ever given cost the company?

At the very least a small token of goodwill goes a very long way to help smooth customer relations and make us a little more forgiving when you get a SNAFU beyond their control.