Reward packs going missing

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Gormhaus
Gormhaus Posts: 190 Tile Toppler
in MtGPQ Bugs & Technical Issues
Twice it has said i have 2 packs waiting in the vault. Vault shows 2 kaldesh boosters but in srperate kaldesh sections.  I open 1 pack and the other pack is gone. Is it a display issue or are my packs evaporating?

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  • Tremayne
    Tremayne Posts: 1,629 Chairperson of the Boards
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    @Gormhaus - The Kaladesh banner shows up twice in the vault. One banner includes the tag “includes masterpieces”, the other does not. 
    It is an error that has been around for years and you are not being cheated out anything, since it is the same booster pack that is shown under different banners.

     It is annoying though.
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,338 Chairperson of the Boards
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    Hi @Gormhaus ,
    Could you get in contact with Customer Support?
    It can be in-game (Help Center) or here !
    Provide them as many details as you can so they can investigate!

    Thank you,
    Marcela.
  • Gormhaus
    Gormhaus Posts: 190 Tile Toppler
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    Tremayne said:
    @Gormhaus - The Kaladesh banner shows up twice in the vault. One banner includes the tag “includes masterpieces”, the other does not. 
    It is an error that has been around for years and you are not being cheated out anything, since it is the same booster pack that is shown under different banners.

     It is annoying though.
    Thank you for this!

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