[Investigating] Whale Event NOT Working Properly

REM

Dejavu. Here we go again.

Instead of not being able to advance, there's no game background displayed, just the info.

https://ibb.co/NWCKvrW

I already lost a life trying the battle, but there is no battle.
This is also happening to other people in my Alliance.

FrostViper

REM said:

Dejavu. Here we go again.

Instead of not being able to advance, there's no game background displayed, just the info.

https://ibb.co/NWCKvrW

I already lost a life trying the battle, but there is no battle.
This is also happening to other people in my Alliance.

Same issue for me

Tombstone

Can you both try force closing the application, restarting your devices, and then relaunching? 

If you continue to have this problem, could you please submit a ticket to Customer Support with the make, model, and operating system version of your device along with a screenshot of what you are seeing on your end? 

REM

 I already posted a screenshot here. Doesn't matter anymore, I'm done with this game.

FrostViper

Tombstone said:

Can you both try force closing the application, restarting your devices, and then relaunching? 

If you continue to have this problem, could you please submit a ticket to Customer Support with the make, model, and operating system version of your device along with a screenshot of what you are seeing on your
end? 

That did not seem to work. Still a blank screen when opening event.

I will submit a ticket.

LakeStone

We are currently looking into this issue and will update this FAQ once we have more info.  https://d3go.helpshift.com/a/g-i-joe-war-on-cobra/?s=current-known-issues&f=known-issue-unable-to-progress-in-survival-mode-5-1-20&l=en

LakeStone

Not quite a complete fix but we have a workaround that will help players bypass the issue.  Details in the updated FAQ here (also details are in the in-game news section).   https://d3go.helpshift.com/a/g-i-joe-war-on-cobra/?s=current-known-issues&f=known-issue-unable-to-progress-in-survival-mode-5-1-20&l=en