Not happy customer

havayoth

Hi friends last day ı opened game but my account was not there. Tried to back up but nothing. I think it is not my fault. But now ı am escaping globe trotting and other games free cards, lots of things but ı am paying every month for vip. Only last month ı paid 200 dollars. But you says me shut up and wait. It is not my mistake and no one is returning. How long ı ll wait ?

havayoth

When i tried to save my back up files from google coming a message it says you connected to facebook i think cant take back up files from google

havayoth

İ ll escape free mysterio and lots of points and not my mistake

havayoth

No friend i tried but nothing but thanks for advice

tupacboy

I had the same problem last week... I ended up uninstalling on new device... Switched backup to Facebook from Google play on old device... Reinstall on new device... Logged in and it worked

havayoth

You are lucky then bro. I have a tablet i did what u said but not working then i ll wait for customer service 😔

havayoth

Wait wait why waiting i really dont understand. I am angry because i love this game and want to play last time they solve this problem in a day. 

havayoth

40 hours gone and globe trotting missing free mysterio and shards. Please help.

havayoth

Up to 45 hours to fix an account

havayoth

49 hours now i am writing here i think no problem. already nobody answering helping me

havayoth

14 hour ago service wanted to me new and old agent name and purchase history i answered in ten minutes but still waiting 14 hours now totally 65 hours. A few hours later free mysterio will gone. İ am writing here because know everything what u ll live when u lost your account or data.

bluewolf

There is a bug section of this forum. You can contact CS via the D3go website, and in game which apparently you can still open even if your account is not accessible. 

I have to say posting a thread is most likely ineffective given the apparent level of forum monitoring in general. And it’s the holiday season so many people are already out.  And it’s the weekend where as far as I can tell, no D3go person looks at the forum at all even when it’s NOT a few days before Christmas. 

havayoth

You are right wolf. Sorry all gamers. I was so angry and still same. I thought maybe someone hear my cries. But nothing changes you are in game but i am not so closing this case waiting for an email when they want when they give a permission me to play this game. I think they dont want to earn money.