Log in issues

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KingGrace
KingGrace Posts: 25 Just Dropped In
in MtGPQ General Discussion
It's 1am EST and I've been trying to login for a little over an hour. I've been entertaining myself with the forums, but haven't seen anything about maintenance, etc. Am I missing a thread somewhere for tonight?
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  • GrizzoMtGPQ
    GrizzoMtGPQ Posts: 776 Critical Contributor
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    I also cannot log in
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,278 Chairperson of the Boards
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    Hello guys,

    Thank you for your patience and sorry for this inconvenient. 
    Could you please send me your UIDs through DM?
    Also, if you could give me more information on how do you usually log in, Facebook etc.
  • Machine
    Machine Posts: 789 Critical Contributor
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    Several team mates report the same issue.
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,278 Chairperson of the Boards
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    Apologies for this issue and thank you so much for your patience.
    After checking, the responsible team was able to fix the error.
    Now you can access your account again, please test.

    Regards,
    Support.
  • versemage
    versemage Posts: 123 Tile Toppler
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    I keep getting "Error while loading assets". I don't have Facebook, just Google Play.

  • Stager
    Stager Posts: 6 Just Dropped In
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    Same issue as versemage. I use facebook.
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,278 Chairperson of the Boards
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    In case you're still having problems to access the game, please get in contact with Customer Support.
  • Windy
    Windy Posts: 79 Match Maker
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    Again login issues present atm. 
  • Azerack
    Azerack Posts: 501 Critical Contributor
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    This time it's a "something went wrong " after fetching events. 
  • Narcoticsagent
    Narcoticsagent Posts: 203 Tile Toppler
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    How do we contact support from outside the game?
  • Aeroplane
    Aeroplane Posts: 314 Mover and Shaker
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    Same here. Cant log in to the game
  • Azerack
    Azerack Posts: 501 Critical Contributor
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    Google for D3 support.  There is a ticketing system, on that page.
  • Aeroplane
    Aeroplane Posts: 314 Mover and Shaker
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    Did a fresh install and still wont let get in. Oh well, maybe a sign...
  • Windy
    Windy Posts: 79 Match Maker
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    Don't think a ticket will speed it up as it's outside their working hours and not sure if a developer will get a call or message in the middle of the night for this game.... 
  • JohnnyXII
    JohnnyXII Posts: 11 Just Dropped In
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    Same here can't get into the game at all
  • IM_CARLOS
    IM_CARLOS Posts: 640 Critical Contributor
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    Same here. Problems came up while event loading message. 
  • JohnnyXII
    JohnnyXII Posts: 11 Just Dropped In
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    Crazy thing is at work a few hours ago, it's working fine, now at home "something went wrong"
  • Machine
    Machine Posts: 789 Critical Contributor
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    Yup, game down. Now I can finally focus on my work  o:)
  • topochico
    topochico Posts: 5 Just Dropped In
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    Yep same here
  • FindingHeart8
    FindingHeart8 Posts: 2,730 Chairperson of the Boards
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    I'm out too

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