Chat Not Working After 3.7 [Fix in 3.8]

System
System Posts: 1,034 Chairperson of the Boards
edited September 2019 in MtGPQ Bugs & Technical Issues
This discussion was created from comments split from: 3.7 Update - Can't See Upcoming PW's?.

Comments

  • Dropspot
    Dropspot Posts: 200 Tile Toppler
    In game chat isn't working for me after 3.7. anyone having the same issue?
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    @Dropspot Moved comment into independent thread in Bugs & Technical Issues section
  • ShadoeFire
    ShadoeFire Posts: 9 Just Dropped In
    I also cannot see the chat after the update. I'm using a Motorola 4x Android.
    Client Version:  3.1.0.33778
    Data Version:  3.7.0.33786 (5)
    Server Version:  2.6.0

  • BlessedOne
    BlessedOne Posts: 258 Mover and Shaker
    I'd like my in-game chat to work again. 
    I am all alone in the darkness of my coalition.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    @Dropspot @ShadoeFire @BlessedOne May I ask what devices you're all playing on?


  • ShadoeFire
    ShadoeFire Posts: 9 Just Dropped In
    Motorola x4.
  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    edited September 2019
    Short list of affected devices:

    Xiaomi mi a1
    Samsung Galaxy S9 plus (x3)
    Samsung A6
    Samsung Galaxy S8 (x3)
    Pixel 3 xl (x3)
    ASUS zenpad
    Note 8
    Oneplus 7 pro
    Samsung Note 9 (x3)
    Huawei mate 20 pro
    Oneplus 5
    Moto Z2
    Pixel 2


    All updated to Android 9 or 10. 










  • Opperstamper
    Opperstamper Posts: 161 Tile Toppler
    Add in Huawei P20 lite

    Main account: chat not working. 
    Alt account: chat working normally.
    Both on the same device. 
  • Zzyzzx
    Zzyzzx Posts: 251 Mover and Shaker
    edited September 2019
    I'm rocking the same as ShadoeFire
    Android 9 on a Motorola Moto X4 
    I have not been able to crack wise with BlessedOne since the chat log disappeared 2 weeks ago.
  • BlessedOne
    BlessedOne Posts: 258 Mover and Shaker
    @Brigby Samsung S9+
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hi Everyone. I spoke with the team, and it turns out that the issue is primarily affecting players that are using a device with Android 9 as their OS.

    This should be fixed in the 3.8 update.
  • Persil
    Persil Posts: 137 Tile Toppler
    edited May 2020
    I think the issue came back. I had chat problem last year, then it was fixed, and now I have it again - I cannot see chat messages. Sometimes I can see only the latest one, and sometimes no messages at all. It was good in March, and happened somewhere in April. Please fix it!

    Phone: OnePlus 3 A3003
    System: Adroind Oxygen 9.0.6
  • Tremayne
    Tremayne Posts: 1,695 Chairperson of the Boards
    The chat function works, but messages have disappeared from my history so, there might be an issue
  • Persil
    Persil Posts: 137 Tile Toppler
    Chat is working again, at least for my account.

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