Membership Subscription [Investigating]

Eddyguardo
Eddyguardo Posts: 33 Just Dropped In
edited July 2019 in MtGPQ Bugs & Technical Issues
Paid for membership but game refuses to acknowledge me 


//Edited title - Daiane 

Comments

  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,484 Chairperson of the Boards
    Hi @Eddyguardo, 

    Could you navigate to the Membership Area in-app and try tapping on the Restore Purchases button.
    If your problem persists and you have not submitted a ticket yet,  provide us more details via inbox, please?

    Thank you. 

  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    Ive pressed restore many times and submited a ticket with multiple screen shots of my receipt and images of my game displaying no membership status.
  • wengerx
    wengerx Posts: 3 Just Dropped In
    This happened to me. I needed Apple to provide a refund, before resubscribing again. This fixed it. 

    There was no in-game fix. Lost a week's worth of VIP time thanks to this (before finally fixing it myself).

    Hoping the issue doesn't come up again during the next renewal.
  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    Google Play only has 48 hrs, its been 2 weeks for back and forth with support. 
  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    @Oktagon_Daiane hey daiane, any feedback. Been a while since i last heard

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