VIP Membership auto-renew failed in game, but D3 took my money. [Fixed]

Enygma6

So I noticed my VIP membership did not auto-renew in the game as I was expecting today.   
My credit card and iTunes definitely does show that I was charged for the recurring transaction.  

I don't recall seeing anything in-game that asked me to click on to confirm the renewal of my VIP level.  Was there something that I missed?

FYI I had to dig this out of the BIlling FAQ in the game.  Apple users can find purchase history through this link: https://support.apple.com/en-us/HT204088  

//Edited Title -Brigby

Avahad

You haven’t missed anything- you are supposed to cancel within 24hrs of renewal to stop being charged according to the t’s and c’s

i have a whole series of screenshots currently with CS about this bullish!t let’s see what happens

Enygma6

Attempting the "Restore Purchases" from the Membership Plans page in the Vault did nothing to change my status. Currently still showing as not subscribed.  
A ticket is pending with Customer Support.

Mcclaine

I saw this post earlier but I could not believe there would be an issue with a payment plan. Unfortunately I also was charged with re-upping my plan but my membership is gone in game.

DragonSorcerer

me too. Membership lapsed 1 hour after the money was taken. Clicked restore purchases and I'm at VIP 1 again (rather than 2). Ticket raised.

tfg76

Restoring purchases worked for me.

Mcclaine

Clicked restore purchases, but it looks like it didn’t work for me. I was also hoping the maintenance would fix it but it didn’t.
If I click on the purchase it tells me I’m subscribed, but there are no vip benefits in game. Ticket raised as well. 

Enygma6

This morning after the Maintenance Period had ended my VIP status was restored.  VIP rewards were granted at that time.

I had to close out and relaunch the game, and at that point it also granted me all the level-up rewards for my new player level.

PagosVolkor

Not sure if it’s happening with anyone else. But I was charged for my VIP membership renewal and I seem to have had it removed altogether. 

Tremayne

@PagosVolkor Others have complained about this. Furthermore, it seems that VIP master plan have given wrong prizes all 4 weeks.

Ampersand

Commenting so I can follow this thread - I have had the same VIP issues as well. Of course, I have submitted a ticket, but have yet to receive any response. @Brigby any insight as to what's going on here?
 

LakeStone

Thank you for letting us know!  We believe this issue is now fixed.  If you are still having issues please reach out to customer support and they will be able to assist.  Here is an FAQ with the update - https://d3go.helpshift.com/a/magic-puzzle-quest/?s=current-known-issues&f=known-issue-vip-subscriptions-renewal-issue---fixed-6-24-2019&l=en

PagosVolkor

I also submitted a ticket. They had all month to prepare for the first batches of renewals and they kind of (read: definitely) dropped the ball on this. 

Brigby

*Merged similar thread topics together

PagosVolkor

I contacted CS, but anyone else still waiting on their renewal to go through, despite being it being fixed?
Was there something else we needed to do to restore it?

Mcclaine

Doesn't appear fixed for me.

Ampersand

Customer support said it's fixed, but it is not. 

Klep

I got my rewards using the "Restore purchases" link, but my Tier level is still just 1 when it should be 2 (and I haven't gotten the Tier level 2 rewards). 

EvilDead

Clearly this is not fixed. Mine renewed today and it expired a little bit ago and all my VIP deck slots are gone etc.

Ampersand

And "Restore Purchases" does not do anything. @Brigby please help.

DragonSorcerer

Same here, tried restore again and still VIP 1 rather than 2. No word back on my tickets