Additional Server Maintenance *Updated (6/20/19)

Brigby ADMINISTRATORS Posts: 7,757 Site Admin
Update 3: We are back up and running as the server maintenance is now completed. We appreciate your patience as we worked on getting the game running.

Update 2
: Following the recent server maintenance, our team discovered a critical server issue that's preventing players from logging in. We are working to resolve this issue as fast as we can, and once we have more information available to communicate, we'll be sure to provide everyone with an update.

Thank you for your patience and understanding!
Update: As many of you are aware, during the Player Level adjustment some players were credited with a far larger amount of resources than they were intended to receive. In order to correct this error, we had to perform a second server maintenance period to rollback all players to before this procedure began. Once that's finished, our team will resolve the error and re-perform the adjustment later this week. (Once we have more details about date and time, we will provide another update.)

For those of you that had made a purchase today between 15:00 UTC and 19:00 UTC, our Customer Support team will be manually crediting those purchases to you again, as they will end up being removed by the rollback. (This may take a day or two) For players that purchased outside of that time-frame, but believe their item may have been removed somehow, please submit a Customer Support ticket with your purchase receipt, and our team will be happy to review your purchase.
Hi Everyone,

Following the recent server maintenance, we have had to initiate an additional follow up maintenance to tie up a few loose ends, such as the server's stability. We anticipate this additional maintenance period to take approximately 2 hours.

We apologize for the short notice, however we want to thank you all for your patience in this matter.
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