Doesn't log in after update — Late Server Maintenance [Intended]

e3vil
e3vil Posts: 64 Match Maker
edited June 2019 in MtGPQ Bugs & Technical Issues
Hi, guys. It seems I can't log into the game MtGPQ after this new update.
I saw other players reporting the same issue, but not in any specific post.
I remember that 2 updates before there was something similar, and it was related to players who needed the helpdesk services, as was my case now.
Please, help.

Thanks again.
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Comments

  • Gunmix25
    Gunmix25 Posts: 1,442 Chairperson of the Boards
    Maintenance screen is still popping up after the maintenance period. Clan mates are able to sign in. One other clan mate is unable to access the app for the same reason. Rebooting phone and app does not resolve the problem. Phones are android. 
  • NoDogNo
    NoDogNo Posts: 8 Just Dropped In
    Same issue on iOS here. Also tried uninstalling and reinstalling multiple times. 
  • NoDogNo
    NoDogNo Posts: 8 Just Dropped In
    Update on my end: have made it as far as “Logging in...” but keep getting an error message that the FB login failed. 
  • Tremayne
    Tremayne Posts: 1,673 Chairperson of the Boards
    My app crashed after a few minutes and I can’t log in either. I guess there is to many players trying to log in at the moment.
  • Gunmix25
    Gunmix25 Posts: 1,442 Chairperson of the Boards
    NoDogNo said:
    Update on my end: have made it as far as “Logging in...” but keep getting an error message that the FB login failed. 


    The maintenance screen is gone but I am now experiencing what @NoDogNo is encountering. I am also getting an error message and saying FB log in failed.


  • wereotter
    wereotter Posts: 2,070 Chairperson of the Boards
    Gunmix25 said:
    NoDogNo said:
    Update on my end: have made it as far as “Logging in...” but keep getting an error message that the FB login failed. 


    The maintenance screen is gone but I am now experiencing what @NoDogNo is encountering. I am also getting an error message and saying FB log in failed.


    Same. Also tried deleting and reinstalling the app and attempted syncing to Facebook again. 
  • EvilDead
    EvilDead Posts: 167 Tile Toppler
    I got past the FB issues and now it logs into a new artwork screen with no menu or anything. Just some pretty artwork.
  • GregDreher
    GregDreher Posts: 100 Tile Toppler
    Also getting the FB login issues.
  • Mburn7
    Mburn7 Posts: 3,427 Chairperson of the Boards
    Unable to log in with or without Facebook
  • KimJ721
    KimJ721 Posts: 21 Just Dropped In
    I am also unable to log in to my Facebook account. 
  • GregDreher
    GregDreher Posts: 100 Tile Toppler
    @Brigby, any advice on how to fix the issue?
  • Ampersand
    Ampersand Posts: 209 Tile Toppler
    Same thing is happening to me. It's not accepting my Facebook login, just keeps spinning, and then an error message "Unable to connect to Facebook"
  • HomeRn
    HomeRn Posts: 330 Mover and Shaker
    I'm having the same problem right now as well...

    Currently on android and getting login problems (is facebook having problems or something?).
  • e3vil
    e3vil Posts: 64 Match Maker
    Yeah. Same issue.
    In my case I'm trying to open the APP directly, then it just keeps spinning, and then an error message "Unable to connect to server. Please check your internet connection."
  • GregDreher
    GregDreher Posts: 100 Tile Toppler
    When I skip the Facebook login and go to start (as if it were a new account), I get "Unable to connect to game server.  Please check your internet connection."

    This is definitely a problem on d3go's end.  It looks like, once again, they updated and did maintenance without doing the very simplest of checks to make sure things were working.
  • EvilDead
    EvilDead Posts: 167 Tile Toppler
    I think it's purposeful because those who got in were reporting lots of bugs.
  • e3vil
    e3vil Posts: 64 Match Maker
    The other time this happened to me, it took them a couple of days to fix players' connection...
  • 6DemonBag
    6DemonBag Posts: 2 Just Dropped In
    I'm getting the same issue.  Cannot connect to facebook, then fails over and over.

  • IM_CARLOS
    IM_CARLOS Posts: 640 Critical Contributor
    Same here: FB log in failed, but FB app is working. Maybe the D3 server are a little dizzy. 
  • e3vil
    e3vil Posts: 64 Match Maker
    It's not only in FB...

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