Issue with VIP membership

Eddyguardo
Eddyguardo Posts: 33 Just Dropped In
in MtGPQ General Discussion
I paid for a VIP membership $30 per month, but in the membership area in my profile it said only 15 days. As of today it says 9 days left on my membership. What do i do, i cant find anything to fix this on the support section.
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Comments

  • Azerack
    Azerack Posts: 501 Critical Contributor
    I'm in the same boat. I highly suggest you put in a ticket very quickly. They'll ask you for a screenshot of your receipt email and then you can see what answer they come up with.

    Did you happen to upgrade from Pro to Master? That's what I did and they had this idea that instead of charging for the remaining days I had for the Pro subscription it was converted to 14 days of Master benefits... which makes no sense at all as if I upgrade on the same day I should have a whole month for the first Master month.

    I've replied with such and am waiting to see their second response. Regardless of upgrade or straight purchase, if we started on the 23rd of May it should not be ending on the 8th, thus relieving us of two weeks of benefits. 

    @Brigby - Just an FYI that this probably is going to happen to others, as well.
  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    Azerack said:
    I'm in the same boat. I highly suggest you put in a ticket very quickly. They'll ask you for a screenshot of your receipt email and then you can see what answer they come up with.

    Did you happen to upgrade from Pro to Master? That's what I did and they had this idea that instead of charging for the remaining days I had for the Pro subscription it was converted to 14 days of Master benefits... which makes no sense at all as if I upgrade on the same day I should have a whole month for the first Master month.

    I've replied with such and am waiting to see their second response. Regardless of upgrade or straight purchase, if we started on the 23rd of May it should not be ending on the 8th, thus relieving us of two weeks of benefits. 

    @Brigby - Just an FYI that this probably is going to happen to others, as well.
    Yeah i did upgrade from Pro to Master
  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    edited May 2019
    This is my screenshot of the membership section. Didnt VIP just come out lest than a week ago yet im down to 9 days..
    http://prntscr.com/nv92it
  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    If we paid full for an upgrade and didnt get a discount, shouldnt we get twice the perks? From both Pro and Master, so far this week ive only recieved one free instant weekly gift.
  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    They said we dont need to submit a ticket, but should we submit them anyways? Seems like a lot people who have already have their problems solved
  • Azerack
    Azerack Posts: 501 Critical Contributor
    Well, they now have 8 days left to fix it before my membership needs renewal.. 
    Strike that, 7, before I cancel my membership altogether because they didn't bother verifying how the memberships would work.. :disappointed:

  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hi Everyone. I've passed this info along to the rest of our team, so we can take a look and see what's going on. I'll report back once I get an update.
  • madwren
    madwren Posts: 2,259 Chairperson of the Boards
    Brigby said:
    Hi Everyone. I've passed this info along to the rest of our team, so we can take a look and see what's going on. I'll report back once I get an update.
    I'll assume this includes the "it charged me for the month but all my VIP perks disappeared" as well, but if not, bringing it up again.

  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    Do we get a discount or additional perks
  • Azerack
    Azerack Posts: 501 Critical Contributor
    Thanks, @Brigby ! I think the Customer Care team must have misunderstood or the "team" they talked to wasn't paying attention or both. Hopefully your voice can lend the proper amount of intelligence to the issue. :smile:

  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    Is there no customer support over weekends even with the new VIP revenue?  
  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    I emailed them and still no reply :S
  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    6 days left on my VIP membership xD
  • Eriador
    Eriador Posts: 2 Just Dropped In

    In my case there is a big problem.
    I signed up for a weekly subscription, then I signed up for a pro subscription and finally switched to the Master.

    Instead I did not pay the basic subscription, but I paid in the transition to the pro Plan 15.99 euros and nothing when I switched to the Master, where it was written that in 15 days I would have renewed the subscription for 17 euros. That is the difference between the expenditure between the master and the pro plan Then that word disappeared and, looking at my Google Play subscriptions, I discovered that after 15 days from my subscription to the Pro plan I would have to pay 32.99 euros to stay in the Master plan.
    But not only did the 5.49 euros for the basic plan reach my credit card.

    A member of my coalition who took the same steps as me is at VIP level 3 and has not paid a euro having canceled his subscription immediately.


    In conclusion by doing the following steps:
    1 Basic subscription 
    2 pro subscription upgrades
    3 master subscription upgrades
    my coalition member spent zero And it is at VIP level 3
    I spent 15.99 for pro subscription, after a week another 5.99 euros per basic subscription and in theory another 32.99 in 7 days to stay in the Master subscription And I'm also at VIP2 level.

    Pending your clarifications, I canceled my subscription.


  • ArielSira
    ArielSira Posts: 520 Critical Contributor
    Took the Basic, few days later upgraded to Pro, Google Play Store said I would be charged on 2nd of June, same date the game said my Pro would end.

    I did get charged but membership gone.
  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    Membership now has 5 days left until expired  :'(, Its only been 10 days since release of VIP membership.
  • Azerack
    Azerack Posts: 501 Critical Contributor
    edited June 2019
    4 days and counting... Customer Care better wake up, soon... And hopefully @Brigby
    let's people at D3GO know what's going on (or rather, what ISN'T going on), too... 

    Addendum:
    This is what I received as the explanation for the membership "alteration" for those who upgraded from PRO to MASTER...

    "Instead of your Pro plan lasting 30 days, you upgraded to the Master plan which will give you the immediate benefits of the the Master plan for half of the time remaining on your Pro plan. Then on 6/8/19, the actual Master plan you upgraded to will be charged and will begin. That plan will last for 30 days."

    I replied asking the logic on this but also critiquing not the Customer Care team, but whomever came up with this...unique.. plan upgrade idea, as now the D3GO CC team will have to field any and all tickets regarding this.

    AND, this goes back to the lack of communication on D3GO's part. There is nothing that states that that is what will happen when someone upgrades.. If someone can point me to it, I'll stand corrected, but it certainly wasn't obvious.

    So basically we'll be charged the $29.99 when the 5 days are up... 
  • Eddyguardo
    Eddyguardo Posts: 33 Just Dropped In
    Guess im going to have to cancel my membership because this is rediculous. I pay to support the developers (twice) upgrading from Pro to Master only for it to last half of what was displayed. I have 4 days left on my membership.
  • Azerack
    Azerack Posts: 501 Critical Contributor
    Eddyguardo said:
    Guess im going to have to cancel my membership because this is rediculous. I pay to support the developers (twice) upgrading from Pro to Master only for it to last half of what was displayed. I have 4 days left on my membership.
    When you upgraded, did you get the MASTER immediate gifts? Also, check your charges. I looked and noticed I was NOT charged the $29.99 as I originally expected, just the $14.99 from the PRO.

    Basically, they didn't charge us for MASTER and just cut the time for it. It's poor (in fact, NO) communication on D3's part that they did the upgrading that way, but whatever. Basically you got the upgrade benefits for the cost of 1. Pro membership and 2. 2 weeks' worth of membership... 
  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    It feels like either there are so many problems with the memberships that the support team is struggling to fix them all (manually) for each player, or that even when we are supplying continuous revenue this game is just an afterthought to them. :/

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