VIP3 Membership billed but gone - can't open an ingame support ticket

naabaldan
naabaldan Posts: 552 Critical Contributor
edited May 2019 in MtGPQ Bugs & Technical Issues
My vip3 membership was billed and paid early in the morning (4 o'clock, Vienna) but my membership is gone.
I also do not have a button or link to create an ingame ticket anymore, it's gone. (another player has confirmed that it is gone).
Please contact me via private mail to provide the personal game data.
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Comments

  • Tremayne
    Tremayne Posts: 1,673 Chairperson of the Boards
    Maybe the “contact us” (maybe localised to your language) button on this page can help you https://d3go.helpshift.com/a/magic-puzzle-quest/
  • naabaldan
    naabaldan Posts: 552 Critical Contributor
    that is not ingame... but maybe another chance...
  • Tremayne
    Tremayne Posts: 1,673 Chairperson of the Boards
    Well, I assume they have to have an alternate approach should the in app functionality fail for some reason.
  • Bil
    Bil Posts: 831 Critical Contributor
    You can still create tickets but the interface has changed.
     You must go to settings/FAQ and then use the text icon that displays on the upper right of the FAQ page.
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,444 Chairperson of the Boards
    Hi @naabaldan, 

    Can you send me a direct message providing more details, please?
    Thank you! 
  • Mooninja
    Mooninja Posts: 19 Just Dropped In
    I have a similar issue, I show an active VIPMaster or whatever the top sub in the App Store, but in the game it is displayed as VIP2 (pro?) which is also shown in my VIP rating and rewards on other tabs in the game. I have a ticket out but I’ve only gotten bottled responses thus far. 
  • madwren
    madwren Posts: 2,259 Chairperson of the Boards

    This might be more widespread. I started with Basic then upgraded to Master to get the rewards.  It billed yesterday, but this morning all perks and indications of VIP are gone.
  • naabaldan
    naabaldan Posts: 552 Critical Contributor
    On the Upper right corner is a search icon allowing to search the current FAQs. No more create a ticket function 
  • Bil
    Bil Posts: 831 Critical Contributor
    edited May 2019
    Hmm i've been able to start a new discussion and support team answered :o
    The issue being my masterplan ending after 2 days instead of 1 month ...
  • naabaldan
    naabaldan Posts: 552 Critical Contributor
    The link to create a ticket will show in case you give an invalid search text
  • naabaldan
    naabaldan Posts: 552 Critical Contributor
    The app is completely mix regarding vip-status:

    Entry Level screen shows: start a new membership
    shop has vip pro offers
    gold star page offers any membership from basic to master as if you are not a member
    PWs say i own 9/9 decks each
    Selecting a PW his decklist shows only the pro slot and the two master slots are unavailable
    The amount of gold for boosters is 10 less as with pro (instead of 20 with master)

  • naabaldan
    naabaldan Posts: 552 Critical Contributor
    shouldn't have anything regarding paying for something that we did not get have the highest priority?
    i wonder why we did not get an answer or a solution to our problem...
    i am stil at vip 2 aqa vip pro with some screens indicating i have no active membership while i paid for vip master

  • naabaldan
    naabaldan Posts: 552 Critical Contributor
    since a view hours my vip membership is completely gone. No vip pro decks and no vip pro offers anymore. No weekly vip booster, pinkies or gold...
    Anyone else the same problems?
  • joerginger
    joerginger Posts: 198 Tile Toppler
    Yes, exactly the same. I sent a ticket, but of course nobody bothers to reply or cares, they have their money, so good riddance to us. :(
  • naabaldan
    naabaldan Posts: 552 Critical Contributor
    There is a grey link beyond the membership banners saying something like "restore membership" . Using that gave me my vip Master back.
    Simple solution  
    But why nobody tells us?
    And why is it grey on a dark ground
    And why must I scroll down to see it? 

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