Known Issue: Device Not Supported Message on Google Play Compatible Devices (5/28/19)

LakeStone
LakeStone Posts: 1,377 Community Moderator
edited May 2019 in MPQ General Discussion
We have received reports that some players may have trouble with their Google Play compatible device that displays an unsupported device message for Marvel Puzzle Quest.

The cache and cookies for Play Store app could be the reason of this issue. Please be guided to follow steps for clearing the cache and data for the Play Store app.
  1. Open your device's main Settings app.
  2. Tap Apps or Application manager (depending on your device, this may be different).
  3. Tap Google Play Store.
  4. Tap Storage.
  5. Tap CLEAR CACHE > OK.
  6. Tap CLEAR DATA > OK.
  7. Tap the back arrow to go back to the main menu.
  8. Select Downloads or Download Manager.
  9. Tap CLEAR CACHE > OK.
  10. Tap CLEAR DATA > OK.
  11. Relaunch the app.
If this issue continues after troubleshooting, please reach out to customer support at www.d3go.com/mpq-support with your device name and in-game player name for further assistance.

Thank you!

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