Free booster purchase locks up the vault - no cards received!!! [Fixed]

Tremayne
Tremayne Posts: 1,710 Chairperson of the Boards
edited April 2019 in MtGPQ Bugs & Technical Issues
three times within the last 30 hours or so have the “purchase” of the free booster pack locked the vault interface.

The interface in the vault disables the menu and does not initiate the opening of the booster pack. Nothing is available and the only option is to close the app and reopen it.

I do not receive any cards from the booster pack, but the vault has reset the timer, so I can wait another 6 hours before I try again! 🤮

I’m on a cellular internet connection, but I do not have any problems on any other apps accessing the internet.

//Edited Title -Brigby
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Comments

  • WulFgaR77
    WulFgaR77 Posts: 47 Just Dropped In
    I have noticed same problem on my account.
  • rafalele
    rafalele Posts: 876 Critical Contributor
    Yesterday it happenned to me twice. Now is working ok.
  • Snappyturtle
    Snappyturtle Posts: 133 Tile Toppler
    It happened but the orbs and runes still get added.
  • Tremayne
    Tremayne Posts: 1,710 Chairperson of the Boards
    I’m trying again, pretty sure I didn’t get anything earlier. @Snappyturtle
  • Tremayne
    Tremayne Posts: 1,710 Chairperson of the Boards
    Worked this time.
  • Mcclaine
    Mcclaine Posts: 59 Match Maker
    edited April 2019
    I noticed this as well yesterday, around the time I had received a basic booster from an event.
    Seems like a force close fixed the issue though.
  • rafalele
    rafalele Posts: 876 Critical Contributor
    Again not working in my last free booster.
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  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,484 Chairperson of the Boards
    Hi everyone,

    Can you verify that the cards have been credited directly to your account?
    In some cases this can happen if there are problems with a internet connection.
    If your problem persists, please send me a direct message with your UID.

    Thank you. 
  • Gilesclone
    Gilesclone Posts: 735 Critical Contributor
    edited April 2019
    I’ve had this happen twice.  Not sure if I got the runes and orbs.

     I have to restart the app every time it happens 
  • Gilesclone
    Gilesclone Posts: 735 Critical Contributor
    edited April 2019
    They seem to have fixed it.

    Nope.  Just had it happen again.
  • DBJones
    DBJones Posts: 803 Critical Contributor
    I just had this happen (for about the fourth time), but was able to escape the freeze by going into the view cards menu, selecting a card, then using card finder to reload the vault properly.
  • Tremayne
    Tremayne Posts: 1,710 Chairperson of the Boards
    Oktagon_Daiane said:
    Hi everyone,

    Can you verify that the cards have been credited directly to your account?
    In some cases this can happen if there are problems with a internet connection.
    If your problem persists, please send me a direct message with your UID.

    Thank you. 
    Hi Daiane. Thank you for looking into this issue. 

    Not to be difficult, but buying boosters is such a common activity in this app that verifying missing cards after purchase is impossible.

    All I could determine after realising the vault had crashed, was that I didn’t get credited any orbs or runes after restarting the app. But did I get them before? No way to settle that.

    someone wrote they did get them. How they were able to determine that I do not know. 
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  • shadowphoenix82
    shadowphoenix82 Posts: 2 Just Dropped In
    So glad to see I am not the only one.  I had the same experience as Starfall.  Didn't freeze the game, but would do nothing beyond showing a button press.  When leaving the vault, card conversion screen indicated cards converted into 0 resources.  It did work for me this morning though, so only lasted for a day and a half for me.
  • sutoLkcalB
    sutoLkcalB Posts: 119 Tile Toppler
    Happened to me three times in a row now.

    Oktagon_Daiane 
    I have a regular WLAN connection - so most probably this is no internet connection issue.
    But may be an issue with the timer - meaning the counter reset may lead to a blocking of getting actually the cards:
    I had even two basic boosters - one time triggered, the other one won in one of the events.
    Opening the first booster worked fine and the 2nd led to the lock up.

    Hence the idea that the time counter could be responsible for the lock up.

  • Tremayne
    Tremayne Posts: 1,710 Chairperson of the Boards
    Had it happen to me again, now on WiFi. This time I saw I did get the runes.
  • Gilesclone
    Gilesclone Posts: 735 Critical Contributor
    I know I got the runes.  I’m not sure about the orbs but I’ll try to remember to check next time.
  • Mcclaine
    Mcclaine Posts: 59 Match Maker
    The free booster pack froze for me again.

    Before opening the pack I had: 560 Runes 600 Orbs and 0 cards containing the "New"text  overlay in the cards menu.
    After opening the pack and re-opening the game following the freeze I had: 580 runes, 610 Orbs and 0 cards with the "New" overlay.
  • Igemon
    Igemon Posts: 48 Just Dropped In
    Free pack is always freezing.
    I think it started when the new set became 'not so new' a few days ago

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