Shout out to low level Technical Support from D3Publisher

pribian

Just wanted to give a quick shout out to the low level technical support folks that are handling the game. Chances are they are a 3rd party vendor and/or most likely some guys/gals making less than living wage. Having been in your position before I wanted to give you a quick shout if you happen to read these boards. Understandably there has been lots of frustration with the game lately. Even though "you guys" suck. You guys rock!

Thanks
Ian

Unknown

I dunno. They have this weird way of politely fking with you in their responses that annoys me. And even if they are low paid, that's not an excuse not to show pride in their work, that's how you stay low paid.

Unknown

Psykopathic wrote:

I dunno. They have this weird way of politely fking with you in their responses that annoys me. And even if they are low paid, that's not an excuse not to show pride in their work, that's how you stay low paid.

I'm just gonna say this. You have some of the best responses I've ever read on these forums

Unknown

I'll agree with both of you. I think as people, they're eager to help. When they're allowed to, they definitely do, but I get the impression that there's strict rules in place. Basically, they're not allowed to provide any customer service that can be seen as giving you anything free.

That means, if you delete a cover, change your mind and want it back, they can't help you.
If you buy a cover, then realize it was soon to be a daily reward, or you win one/ pull one from a token a day later, they can't help you.
If you're displeased with any of your transactions (e.g. cover packs, etc..) they can't help you.
Same if you get attacked through shields.

In short, they're not allowed to do anything practical game-play related, unless you can prove that it's due to them screwing up, and even then it's a toss up.

There's no good-will gestures like you get from most standard companies like amazon, or most other places etc..

It's no that the cs reps don't want to help you, because I always got the impression from the times I've contacted them that they do. It's just that their hands are tied.

JamieMadrox

Psykopathic wrote:

I dunno. They have this weird way of politely fking with you in their responses that annoys me. And even if they are low paid, that's not an excuse not to show pride in their work, that's how you stay low paid.

I've done a lot of front facing jobs talking to people and being yelled at by them and no matter how terrible the job was I'd always do my absolute best to help each and every person I talked to and make them feel like they were heard. If the contact didn't feel like I did everything I could for them then I'd failed. That's not to say I stuck with the company or treated them fairly if I was being treated like ****. I gave them the finger and move on; doing my best to help the next group of people I had to deal with.

Unknown

i dunno, my experience with cs has been pretty terrible so far. still waiting on the issue where i didn't get patch covers in top gun and the cs rep said their records show i did. so either d3's cs is garbage or their records are garbage: either way i spent a lot of hp getting up to 1424 that pvp and ended up not getting the 100 hp and red/yellow covers i was supposed to receive (and wanted to use in the then current pve).

they should be fixing d3 mistakes, not compounding them.