Rising Tensions - SWW [Solved]

WulFgaR77

Today Rising Tensions: Selesnya Conclave costs me 100 crystals because of SWW error, when I treid to enter 20mins ago. :-/ 

Tombstone

If you were overcharged when attempting to join this event, Customer Support can make sure that you are credited for any lost currency. Please submit a support ticket including your account UID, the name of the event, and the approximate time and date that you ran into this problem, and they would be happy to help. 

WulFgaR77

Tombstone:
That was funny!  ... but I´m afraid that I can´t fight against your "hexproof steam-kin support machine".
(Yes I know my english is REALY bad ... so sorry)
Look:

Conversation ID: #43263

Q:
On April 9th at 7:35AM GMT (not sure) I tried to enter event Rising Tensions: Selesnya Conclave. It costs me around 100 crystals due to "something went wrong" error. I kindly ask you to refund.

Than you!
BR,
Wulf

A:
Hello XXXXXX,

Thank you for contacting the D3 Go! Customer Support Team.

We apologize for any frustration or inconvenience, but we are unable to provide any refunds for accidental purchases using in-game currency. Please keep in mind that once purchases have been made through the Vault, we are unable to alter your account to remove these items or credit your account the currency used for this accidental purchase.

Due to the nature and circumstances surrounding this case, we will not be able to provide your request to refund the in-game currency used for this accidental purchase.

...

I give up! 

Mburn7

WulFgaR77 said:

Tombstone:
That was funny!  ... but I´m afraid that I can´t fight against your "hexproof steam-kin support machine".
(Yes I know my english is REALY bad ... so sorry)
Look:

Conversation ID: #43263

Q:
On April 9th at 7:35AM GMT (not sure) I tried to enter event Rising Tensions: Selesnya Conclave. It costs me around 100 crystals due to "something went wrong" error. I kindly ask you to refund.

Than you!
BR,
Wulf

A:
Hello XXXXXX,

Thank you for contacting the D3 Go! Customer Support Team.

We apologize for any frustration or inconvenience, but we are unable to provide any refunds for accidental purchases using in-game currency. Please keep in mind that once purchases have been made through the Vault, we are unable to alter your account to remove these items or credit your account the currency used for this accidental purchase.

Due to the nature and circumstances surrounding this case, we will not be able to provide your request to refund the in-game currency used for this accidental purchase.

...

I give up! 

Just reply explaining that they misunderstand your issue and that you were incorrectly charged currency for a server error.  That should get you past a bot to a person

WulFgaR77

Thank you Mburn7 for your support, appreciate it... Maybe I will give them one more attempt ...
On the other side it is just 80 crystals - one pack of common cards

Tombstone

@WulFgaR77

That sounds like there was a misunderstanding. I'll reach out to see if I can get a follow-up for you on that. 

WulFgaR77

@Tombstone

BIG Thank you for your help and patience! My account has been recharged for 80crystals.

Please lock...

Tombstone

I'm glad to hear it got straightened out. 

I'll go ahead and close this thread.