Impossible to log into the game

ertaii
ertaii Posts: 220 Tile Toppler
in MtGPQ Bugs & Technical Issues
Title says it all : the game is stuck at "updating configuration" step.

I'm playing from France. Is anyone experiencing this issue like I do ?

Comments

  • OmegaLolrus
    OmegaLolrus Posts: 253 Mover and Shaker
    I'm completely unable to log in, too. Hanging at "fetching all events".
  • ertaii
    ertaii Posts: 220 Tile Toppler
    Still locked out.
  • ertaii
    ertaii Posts: 220 Tile Toppler
    Still locked out.
  • OmegaLolrus
    OmegaLolrus Posts: 253 Mover and Shaker
    I tried to uninstall and reinstall, and it's not even completing the install from the Play Store. Oi.
  • Tremayne
    Tremayne Posts: 1,710 Chairperson of the Boards
    edited February 2019
    What platform are you playing on?

     I do not have any problems playing on iOS in Northern Europe.
  • ertaii
    ertaii Posts: 220 Tile Toppler
    I'm not absolutely sure but there was an issue affecting Orange (internet provider) specifically with gaming services. I think that's what happened to me . Quite strange as everything else was working fine.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    ertaii said:
    I'm not absolutely sure but there was an issue affecting Orange (internet provider) specifically with gaming services. I think that's what happened to me . Quite strange as everything else was working fine.
    I would highly recommend submitting a support ticket via email with as much relevant information as you can: support@d3go.com

    This way, if Customer Support has any information they can share, then they'll be able to provide you with it. If they don't, then they can report this issue to the development team for investigation.

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