Unable to file multiple tickets in-app

Mburn7
Mburn7 Posts: 3,427 Chairperson of the Boards
in MtGPQ Bugs & Technical Issues
Apparently the in-game ticket submission only allows you to have 1 active ticket at a time.

Because of this, a minor issue that I reported last week (Bolas the Arisen's second ability not working) is preventing me from being able to submit a very serious ticket today (Missing Coalition event rewards for AWR)

@Tombstone @Brigby is this a bug, or a misguided anti-spam feature?  Because I'm not sure what to do now to get my rewards.

Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Just Dropped In
    I just say i have a new issue and send it as a continuation of your original problem... otherwise i guess theres the manual website one? Dont know it offhand but thought there was one for when the app is down
  • Tombstone
    Tombstone ADMINISTRATORS Posts: 1,208 Chairperson of the Boards
    @Mburn7 You can reply to an already open ticket with a new issue even if the ticket hasn't been resolved, and Support should see it as a new message from you. Alternatively, you can use the web form from the support page here on the forums to send in a new ticket as well. 
  • Mburn7
    Mburn7 Posts: 3,427 Chairperson of the Boards
    Tombstone said:
    @Mburn7 You can reply to an already open ticket with a new issue even if the ticket hasn't been resolved, and Support should see it as a new message from you. Alternatively, you can use the web form from the support page here on the forums to send in a new ticket as well. 
    Ah, ok.  Thanks a lot!!

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