Purchase failed and this time it is mpq that failed [Resolved]

qandols
qandols Posts: 1,178 Chairperson of the Boards
edited December 2018 in MPQ Bugs and Technical Issues
I'm on steam and trying to buy some HP now for the holiday sale. It does not work, I get the above message. I have tried to restart steam, does nothing.
Edit: There seems to be a long delay and then the authorize popup will show. Flaky.

It started to work after a couple of hours.

Comments

  • Tombstone
    Tombstone ADMINISTRATORS Posts: 1,208 Chairperson of the Boards
    @qandols
    Just to clarify, purchases are not processed by the MPQ app. If you have problems making purchases, you would need to contact the app store you use to make purchases. 
  • qandols
    qandols Posts: 1,178 Chairperson of the Boards
    And it's happened again. Differently though. I could transfer money to my steam wallet, but mpq throws an error saying purchase failed try later. Thing is mpq ate my money. Bummer. This must be the fault of mpq and not steam. I have submitted a ticket.
  • Bowgentle
    Bowgentle Posts: 7,926 Chairperson of the Boards
    qandols said:
    And it's happened again. Differently though. I could transfer money to my steam wallet, but mpq throws an error saying purchase failed try later. Thing is mpq ate my money. Bummer. This must be the fault of mpq and not steam. I have submitted a ticket.
    It's Steam.
    Took 5 minutes to process a purchase of mine today (via credit card, not MPQ related).
    They must have problems with their back end.
  • qandols
    qandols Posts: 1,178 Chairperson of the Boards
    No, steam did what it should. There was money in the wallet. But when I clicked Asgard Treasure an error text was shown, the money in the wallet disappeared and no HP was given. That cannot be steam that has failed.
  • Bowgentle
    Bowgentle Posts: 7,926 Chairperson of the Boards
    qandols said:
    No, steam did what it should. There was money in the wallet. But when I clicked Asgard Treasure an error text was shown, the money in the wallet disappeared and no HP was given. That cannot be steam that has failed.
    I'm sure out of the twenty steam players about 3 must be using Steam wallet, so it should be no problem replicating that.
  • qandols
    qandols Posts: 1,178 Chairperson of the Boards
    Bowgentle said:
    qandols said:
    No, steam did what it should. There was money in the wallet. But when I clicked Asgard Treasure an error text was shown, the money in the wallet disappeared and no HP was given. That cannot be steam that has failed.
    I'm sure out of the twenty steam players about 3 must be using Steam wallet, so it should be no problem replicating that.
    Smirk?  :D
  • qandols
    qandols Posts: 1,178 Chairperson of the Boards
    And super quickly I got the missing HP, plus 3 CP as a consolation. Really good work support!

Categories