Can not log in with facebook account [Fixed]

rafalele
rafalele Posts: 876 Critical Contributor
edited November 2018 in MtGPQ Bugs & Technical Issues
I get stuck on "starting session". I can not log in the game with facebook account.

I have uninstalled the game and installed it again and the error is still there.

I can log into facebook with Facebook application, so this it is not my fault, neither my connection nor my device.

I have created a support ticket.

//Edited Title -Brigby
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Comments

  • Eglyntine
    Eglyntine Posts: 72 Match Maker
    I have been having the same problem for the last 20 minutes so it's not just you.
  • MDsupa
    MDsupa Posts: 124 Tile Toppler
    Same.. except I can start matches.. but when I win.. it's SWW or Unable to connect to game.  if you cancel it = a Lost.  I can loose on purpose..but I can't win on AX.  real nice.  it's like the Game doesn't allow you to win period.
  • klaussone
    klaussone Posts: 2 Just Dropped In
    Same. Gives an error after trying for some time to login. Right after authentication.
  • Iworb
    Iworb Posts: 61 Match Maker
    I'm also can't login using facebook AND when I've try to login as google play account - education starts like account is brand new.
  • Avahad
    Avahad Posts: 296 Mover and Shaker
    Same problem for me- haven’t changed any settings on anything whilst I was asleep and wake up to this....... ☹️
  • SakuraSama
    SakuraSama Posts: 1 Just Dropped In
    Same here 😢
  • Stormbringer0
    Stormbringer0 Posts: 190 Tile Toppler
    Same here
  • Marioneta
    Marioneta Posts: 6 Just Dropped In
    Same problem too
  • Kronul
    Kronul Posts: 6 Just Dropped In
    Same. I can't login.
  • Yogi
    Yogi Posts: 2 Just Dropped In
    Same, stuck on start up
  • ertaii
    ertaii Posts: 236 Tile Toppler
    +1 and the same within my coalition

  • naabaldan
    naabaldan Posts: 682 Critical Contributor
    Can't log in for more than two hours now. It's not a Facebook problem. Looks more like the login server is not responding.
  • ElvenRanger
    ElvenRanger Posts: 1 Just Dropped In
    Same here, I hope they fix it soon. But seeing it is weekend and it is still nighttime in the U.S., I fear we will have to wait longer. 
  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    Same for me and some others on my Slack

    (I think this is the urgent type of issue at allows pinging y'all)
  • ertaii
    ertaii Posts: 236 Tile Toppler
    ElvenRanger said:
    Same here, I hope they fix it soon. But seeing it is weekend and it is still nighttime in the U.S., I fear we will have to wait longer. 
    All they probably have to do right now is rebooting a server. I hope they hace some kind of Nagios monitoring.
  • ArielSira
    ArielSira Posts: 579 Critical Contributor
    Send in a ticket as well guys
  • techmarine5
    techmarine5 Posts: 57 Match Maker
    Still a problem. Also, how could I send in a ticket when I can't log in?
  • Gilgalad
    Gilgalad Posts: 17 Just Dropped In
    any other way to log in not using facebook?
  • rafalele
    rafalele Posts: 876 Critical Contributor
    Working again.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hi Everyone. There was unfortunately an issue with one of the servers, but that has since been resolved now. Players should be able to log back into the game now.

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