Elite Packs: False Advertising!

boopers

ok.... I’m going to be forthcoming. l am a little more than extremely upset about this thread that was started in the bugs section. I’m trying to keep this post civil. It’s not easy. 

Since CS has informed chaosascends that this is NOT a bug but being done on purpose, the discussion should probably move to general. 

I want an official response to this issue here in the forums. Players deserve to know what is going on and to request a refund, or just be irate about this. 

https://cdn.discordapp.com/attachments/469355433165848576/474171554583019520/image.png

So: D3 has been advertising that a certain number of cards are lootable in elite packs. It turns out, that the mythic+ and the rare+ give access to different sets of cards — which is NOT advertised. This means that I and other players have been buying elite+ mythic packs, hoping to receive certain cards that we NEVER had a chance to receive. 

I feel duped. I want my jewels back dating back to the previous release at minimum. 

Tilwin90

*hopes this is not going to turn into a whole pitchforks and torches riot*

With the amounts of bugs and hiccups happening on very sensitive information, I will play a bit the devil's advocate here and agree that drop rates and loot contents should be carefully reviewed, tested and communicated. Although elite packs are in theory not directly purchased, jewels nowadays are (thanks to those nice historic packs that grant you 80 jewels). Is it cost efficient? Obviously not. And most people who got their jewels probably did this through events. But we are talking potential real money being spent into those packs. So from this perspective, I would say this is indeed a huge problem.

Is it a bug? It certainly is! Since the beginning of differentiated elite packs, the content of the packs has been promoted as identical, with the exception that the 400 jewels pack contains only the presented mythics and masterpieces. This was a general consensus, and anyone claiming differently is playing with words and searching for loopholes to make this acceptable. It certainly is not.

It's funny that I was actually tempted to go for the pack specifically for Slaughter Pact, had HOU not rotated. It's an exceptionally good card in white and green and could definitely prove really handy in some events, especially PVP. With HOU rotating, the pack suddenly became meh. At present I think this is more a thing of principle than a chase for Slaughter Pact. We all know the star of that pack was Omniscience.

Let's wait for an official response from D3/Octagon regarding this though. I'm super curious how this turns out.
I would like to see that more steps are done towards improving the validation process to ensure that drop rates and lootables are real, and not just a bunch of formal information, but I think I am being naive to believe this can ever be more than just a game of faith.

boopers

Is it a bug? It certainly is! Since the beginning of differentiated elite packs, the content of the packs has been promoted as identical, with the exception that the 400 jewels pack contains only the presented mythics and masterpieces. This was a general consensus, and anyone claiming differently is playing with words and searching for loopholes to make this acceptable. It certainly is not.

I consider “bugs” to be accidental and unintended behaviors. What we know until we get a response is that this appears intentional. Or at minimum, intentional, with unintended failure to properly advertise our “deal” for making a purchase. 

Sorry, it’s kind of splitting hairs but I think that distinction is important in this case. 

[Deleted User]

While I share the same sentiment and know this is a HUGE HUGE deal.

First, I would recommend @chaosascends not share information regarding this issue, especially with regard to the actual screenshots. The reason is for the players safety.

Second, following the logic of my first recommendation, I would like to see some confirmation of safe sanctuary for the player, i.e. the players account on the forums, in-game, etc; provided officially by D3GO and its subsidiaries prior to proceeding with sharing.

Third, I would like to see an official response from D3GO with regards to the issue before it is shared to see how they explain it or spin it.

Tilwin90 said:

...I would like to see that more steps are done towards improving the validation process to ensure that drop rates and lootables are real, and not just a bunch of formal information, but I think I am being naive to believe this can ever be more than just a game of faith.

Agreed. There have been many things I am skeptical of with D3Go and their business practices.

DumasAG

I don't 100% understand what's being discussed here, would someone mind clarifying the situation? Someone wants to buy an elite mythic pack, and the only card they don't have is slaughter pact, and slaughter pact is viewable as a part of that elite pack (because they rotate, obviously), and they're being told that slaughter pact isn't available, and their unobtainium is being taken anyway?

Froggy

DumasAG said:

I don't 100% understand what's being discussed here, would someone mind clarifying the situation? Someone wants to buy an elite mythic pack, and the only card they don't have is slaughter pact, and slaughter pact is viewable as a part of that elite pack (because they rotate, obviously), and they're being told that slaughter pact isn't available, and their unobtainium is being taken anyway?

Correct, except the unobtainium is not being taken away. Basically, there is only one card that can be gotten with the no-dupe rule implemented. Yet upon purchasing a 400 Pack, it can’t be gotten as it is apparently only able to be gotten from the Rare packs, hence no guaranteed no-dupe. 

DumasAG

Froggy said:

DumasAG said:

I don't 100% understand what's being discussed here, would someone mind clarifying the situation? Someone wants to buy an elite mythic pack, and the only card they don't have is slaughter pact, and slaughter pact is viewable as a part of that elite pack (because they rotate, obviously), and they're being told that slaughter pact isn't available, and their unobtainium is being taken anyway?

Correct, except the unobtainium is not being taken away. Basically, there is only one card that can be gotten with the no-dupe rule implemented. Yet upon purchasing a 400 Pack, it can’t be gotten as it is apparently only able to be gotten from the Rare packs, hence no guaranteed no-dupe. 

Huh, that's interesting. I made the assumption that if it's viewable in the pack, it's available. So does that mean this whole time that some mythics and masterpieces, I never had a chance of getting (until non-dupe) because they were only available in the rare+ packs? In that case, the view pack option was incredibly misleading.

So not really a bug as much as poor implementation/description.

Mburn7

DumasAG said:

Froggy said:

DumasAG said:

I don't 100% understand what's being discussed here, would someone mind clarifying the situation? Someone wants to buy an elite mythic pack, and the only card they don't have is slaughter pact, and slaughter pact is viewable as a part of that elite pack (because they rotate, obviously), and they're being told that slaughter pact isn't available, and their unobtainium is being taken anyway?

Correct, except the unobtainium is not being taken away. Basically, there is only one card that can be gotten with the no-dupe rule implemented. Yet upon purchasing a 400 Pack, it can’t be gotten as it is apparently only able to be gotten from the Rare packs, hence no guaranteed no-dupe. 

Huh, that's interesting. I made the assumption that if it's viewable in the pack, it's available. So does that mean this whole time that some mythics and masterpieces, I never had a chance of getting (until non-dupe) because they were only available in the rare+ packs? In that case, the view pack option was incredibly misleading.

So not really a bug as much as poor implementation/description.

Yeah, that's what the issue is.  We are being lied to, essentially, about what cards we could possibly get from the pack.  The big issue becomes whether or not the lying is intentional.  That's where an official confirmation from @Brigby or someone from D3/Oktagon comes in.  

DumasAG

Mburn7 said:

DumasAG said:

Froggy said:

DumasAG said:

I don't 100% understand what's being discussed here, would someone mind clarifying the situation? Someone wants to buy an elite mythic pack, and the only card they don't have is slaughter pact, and slaughter pact is viewable as a part of that elite pack (because they rotate, obviously), and they're being told that slaughter pact isn't available, and their unobtainium is being taken anyway?

Correct, except the unobtainium is not being taken away. Basically, there is only one card that can be gotten with the no-dupe rule implemented. Yet upon purchasing a 400 Pack, it can’t be gotten as it is apparently only able to be gotten from the Rare packs, hence no guaranteed no-dupe. 

Huh, that's interesting. I made the assumption that if it's viewable in the pack, it's available. So does that mean this whole time that some mythics and masterpieces, I never had a chance of getting (until non-dupe) because they were only available in the rare+ packs? In that case, the view pack option was incredibly misleading.

So not really a bug as much as poor implementation/description.

Yeah, that's what the issue is.  We are being lied to, essentially, about what cards we could possibly get from the pack.  The big issue becomes whether or not the lying is intentional.  That's where an official confirmation from @Brigby or someone from D3/Oktagon comes in.  

Yup, gonna need an official response on this one then. This is a bit of a dealbreaker regarding me ever spending cash on this game (I was on the fence about grabbing that M19 rare dragon for $10, but if this is how they're going to conduct business, I'm out).

Babo21

Well, I'm a paying costumer and I see this as misleading publicity. Something should be done about this since this kind of behaviour makes me lose trust on the  company

Mburn7

Babo21 said:

Well, I'm a paying costumer and I see this as misleading publicity. Something should be done about this since this kind of behaviour makes me lose trust on the  company

Its not just a trust issue (although that is huge).  If they are intentionally misleading us, that is definitely illegal (either false advertising or a bait-and-switch, depending on how you view it).

If they are unintentionally misleading us they should fix it immediately, and probably provide some sort of apology/compensation since this has most likely been going on since elite packs were first introduced.

Froggy

Mburn7 said:

Its not just a trust issue (although that is huge).  If they are intentionally misleading us, that is definitely illegal (either false advertising or a bait-and-switch, depending on how you view it).

If they are unintentionally misleading us they should fix it immediately, and probably provide some sort of apology/compensation since this has most likely been going on since elite packs were first introduced.

Exactly. This is really all that it’s about. Either way they need to fix it. Time to bite the bullet D3... Please do this properly. I don’t think anyone here want to burn the game. We just want honest deals.

DumasAG

Froggy said:

Mburn7 said:

Its not just a trust issue (although that is huge).  If they are intentionally misleading us, that is definitely illegal (either false advertising or a bait-and-switch, depending on how you view it).

If they are unintentionally misleading us they should fix it immediately, and probably provide some sort of apology/compensation since this has most likely been going on since elite packs were first introduced.

Exactly. This is really all that it’s about. Either way they need to fix it. Time to bite the bullet D3... Please do this properly. I don’t think anyone here want to burn the game. We just want honest deals.

I agree with this. I'm willing to take an apology at face value, along with requisite compensation. But they need to come forward with an actual statement of clarification/explanation. I'm also willing to wait until after GenCon, I know they've got a presence there and are probably busy with that (I might have considered waiting on the update until after GenCon if I were them, btw...).

FindingHeart8

DumasAG said:

Froggy said:

DumasAG said:

I don't 100% understand what's being discussed here, would someone mind clarifying the situation? Someone wants to buy an elite mythic pack, and the only card they don't have is slaughter pact, and slaughter pact is viewable as a part of that elite pack (because they rotate, obviously), and they're being told that slaughter pact isn't available, and their unobtainium is being taken anyway?

Correct, except the unobtainium is not being taken away. Basically, there is only one card that can be gotten with the no-dupe rule implemented. Yet upon purchasing a 400 Pack, it can’t be gotten as it is apparently only able to be gotten from the Rare packs, hence no guaranteed no-dupe. 

Huh, that's interesting. I made the assumption that if it's viewable in the pack, it's available. So does that mean this whole time that some mythics and masterpieces, I never had a chance of getting (until non-dupe) because they were only available in the rare+ packs? In that case, the view pack option was incredibly misleading.

So not really a bug as much as poor implementation/description.

I'm still confused here, how do you know you can't get it?  Did you have enough purple crystals to grab every m19 mythic except it?

Not trying to blame here, just surprised anyone had that many pink crystals.

*shakes own pink-crystal piggy bank and only dust comes out*

Froggy

FindingHeart8 said:

DumasAG said:

Froggy said:

DumasAG said:

I don't 100% understand what's being discussed here, would someone mind clarifying the situation? Someone wants to buy an elite mythic pack, and the only card they don't have is slaughter pact, and slaughter pact is viewable as a part of that elite pack (because they rotate, obviously), and they're being told that slaughter pact isn't available, and their unobtainium is being taken anyway?

Correct, except the unobtainium is not being taken away. Basically, there is only one card that can be gotten with the no-dupe rule implemented. Yet upon purchasing a 400 Pack, it can’t be gotten as it is apparently only able to be gotten from the Rare packs, hence no guaranteed no-dupe. 

Huh, that's interesting. I made the assumption that if it's viewable in the pack, it's available. So does that mean this whole time that some mythics and masterpieces, I never had a chance of getting (until non-dupe) because they were only available in the rare+ packs? In that case, the view pack option was incredibly misleading.

So not really a bug as much as poor implementation/description.

I'm still confused here, how do you know you can't get it?  Did you have enough purple crystals to grab every m19 mythic except it?

Not trying to blame here, just surprised anyone had that many pink crystals.

*shakes own pink-crystal piggy bank and only dust comes out*

The masterpiece spoken of was from the previous rotation on the Elite Pack - with HOU cards.

Tilwin90

FindingHeart8 said:

DumasAG said:

Froggy said:

DumasAG said:

I don't 100% understand what's being discussed here, would someone mind clarifying the situation? Someone wants to buy an elite mythic pack, and the only card they don't have is slaughter pact, and slaughter pact is viewable as a part of that elite pack (because they rotate, obviously), and they're being told that slaughter pact isn't available, and their unobtainium is being taken anyway?

Correct, except the unobtainium is not being taken away. Basically, there is only one card that can be gotten with the no-dupe rule implemented. Yet upon purchasing a 400 Pack, it can’t be gotten as it is apparently only able to be gotten from the Rare packs, hence no guaranteed no-dupe. 

Huh, that's interesting. I made the assumption that if it's viewable in the pack, it's available. So does that mean this whole time that some mythics and masterpieces, I never had a chance of getting (until non-dupe) because they were only available in the rare+ packs? In that case, the view pack option was incredibly misleading.

So not really a bug as much as poor implementation/description.

I'm still confused here, how do you know you can't get it?  Did you have enough purple crystals to grab every m19 mythic except it?

Not trying to blame here, just surprised anyone had that many pink crystals.

*shakes own pink-crystal piggy bank and only dust comes out*

*pets @FindingHeart * you actually made me all smooshy there with your empty piggy bank... "Maybe next Christmas Santa will come to us too"

But assuming you crafted all mythics and maybe pulled a masterpiece already (that pack was very old) in theory you *only* need 1200 purples to get the remaining 3 masterpieces... Stars aligned so that this particular person didn't already have the missing masterpiece. 
This is about the HOD pack btw not the m19 one. 

Kinesia

The %ages had to be added because of LAWS in some countries.

And they told us that the chance of every masterpiece was the same, because otherwise they had to EXPLICITLY state that to not break the law.

So, yes, this is not just a break in trust, it was illegal.

[Deleted User]

Sounds complicated.. 

Wolfteeth

Wow, that sucks!!!  They for sure need to return some purples.  

gogol666

Please, d3/oktagon, be fair towards the community: if you did that by mistake, compensate the players that got fooled by the "wrong" information and make sure no "wrong" information is advertised anymore. I don't even want to think about the other option.
Thanks

Kinesia

If this was true then the rare and mythic packs needed separate lists of available cards basically instead of trying to use the same one.