How Should Mass Outages Be Addressed?

2

Comments

  • Lethan
    Lethan Posts: 5 Just Dropped In
    As with so many other things in gaming (and life in general) communication is key. It never ceases to amaze me, what can be forgiven, if only the communication is done properly. 

    When the communication is in place, don't stop the event, just let it continue. Give out 1st place coalition rewards and progression rewards according to points achieved. With the event over give out some sort of appropriate rewards as a way of apology - maybe a bonus rare card of players choice, from a collection of rare cards.

    That is just my two cents :smile:
  • Steve111
    Steve111 Posts: 160 Tile Toppler
    1. Cancel the event
    2. Take game offline for much needed maintenance 
    3. Start again

    By my count, 5 out of the last 7 coalition events have had bugs, freezes, malfunctions (such as when 5.3 boss in B4T tied to use a targetted unsummon spell on my hexproof creatures & the game crashed).  Each issue has caused me and my team to lose points and position. It’s a surprise when there are no bugged events (so far AWR has behaved itself). 

    Not or to mention the cards that dont work as they are intended to or the way they are described, such as Ambushscade. 
  • joerginger
    joerginger Posts: 198 Tile Toppler
    I agree with what a lot of people have already written in this thread. This event should be stopped and get a very thorough check before it is started again in a couple of weeks time. Obviously the entire game would deserve thorough checking, but that's a different aspect of the problem with this weekend's coalition event.
  • Unknown
    Unknown
    This content has been removed.
  • FindingHeart8
    FindingHeart8 Posts: 2,731 Chairperson of the Boards
    edited July 2018
    A lots already been talked about here, in some pretty well-thought out detail too.

    Personally I'm against shutting down the event, if we do get an opportunity to play before the event is over, it's still something to do (a situation mtgpq is currently lacking fairly often recently).
    To just reset the event mid-weekend (with the same deadline) isnt fair to players who only had time to invest at the beginning of the weekend (and did) but do not have as much time later.

    However I would insist that, if the event continues, it's immediately switched over to a non-coalition so not to put players who couldn't play at a disadvantage.  Im also for a reward to players for the inconvenience.
  • Mark_Tedin
    Mark_Tedin Posts: 167 Tile Toppler
    As a general rule, I think D3 would do well to follow this policy:

    - When a player complains about a match loss due to a failure of the game, award the player the maximum awards he or she could have received if not for that match loss. For instance, if I get a game freeze, but end up with maximum points in an event (other than that loss), award me 1st place prizes.  
    - Log more data from games, and use that data to verify player complaints, to avoid abuse of such a system.

    With a game such as this, there's very little hurt in giving maximum prizes to everyone. Even the most "premier" events give prizes roughly equivalent to one mythic, which is not really earth-shattering, and giving that out has probably a very marginal effect on the player's need to purchase cards in the game in the future.


    I agree. The event should be finalized and compensate players with maximum awards. The event is not making more sense. Maybe could be restarted on Monday.
  • Szamsziel
    Szamsziel Posts: 463 Mover and Shaker
    One more food for thought: we know that the event is invalid. But leaving the event as is allows d3 team to investigate and maybe introduce countermeasures on already broken event. I'd rather like this instead of killing the event and hope that it is enough analysis to prevent such issues in the future. So break it more, better to mess with one event than following ones.
    I'd like to see d3 response and information how it should be handled from their perspective 
  • Gunmix25
    Gunmix25 Posts: 1,442 Chairperson of the Boards
    Brakkis said:
    End the event immediately, give out full progression rewards to all players.

    "Not all players would be capable of reaching progression!"

    "Not all companies have their game tinykitty itself every time they run an older event either."
    No. While I get that sometimes the event or server errors out. I'd rather earn my rewards through a restart than be given full progression rewards.  This whole freebie fad in here is getting a bit redundant. 
  • Brakkis
    Brakkis Posts: 777 Critical Contributor
    Gunmix25 said:
    Brakkis said:
    End the event immediately, give out full progression rewards to all players.

    "Not all players would be capable of reaching progression!"

    "Not all companies have their game tinykitty itself every time they run an older event either."
    No. While I get that sometimes the event or server errors out. I'd rather earn my rewards through a restart than be given full progression rewards.  This whole freebie fad in here is getting a bit redundant. 

    Almost as redundant as their servers **** themselves? Huh, what a coincidence.
  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    For me, and obviously many others this takes it over the edge.
    I "want" /expect (=hope for) a clear, exhausting statement from official side and more focus on a clean and working game environment in the future. This includes attention to details, that get shamelessly ignored.
    Even I started to invest real money in this game - not a lot, but! - and I won't be doing so in the future if the game continues to be managed like it is. Puppy time is over.
    Maybe it's time for not another dime II.
  • Gunmix25
    Gunmix25 Posts: 1,442 Chairperson of the Boards
    edited July 2018
    Brakkis said:
    Gunmix25 said:
    Brakkis said:
    End the event immediately, give out full progression rewards to all players.

    "Not all players would be capable of reaching progression!"

    "Not all companies have their game tinykitty itself every time they run an older event either."
    No. While I get that sometimes the event or server errors out. I'd rather earn my rewards through a restart than be given full progression rewards.  This whole freebie fad in here is getting a bit redundant. 

    Almost as redundant as their servers **** themselves? Huh, what a coincidence.


    @Brakkis you can be cute about the word play all you want but getting free whatever nonsensical desire you wish to have fulfilled as compensation does nothing to solve the problem of the servers or gameplay in itself. 

    What you should be wanting is for D3/Oktagon to be focusing on fixing the servers, events, and general gameplay interactions and effects.... not to pad your in game monetary points and card collection... because without the game operating as it should be. It is completely pointless to be showered with freebies.... because you can't use any of it. 

  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    edited July 2018
    [MOD MIC ON] We are all a bit tense about the state of the game this weekend; but let’s not let that get in the way of having a productive discussion. In the end, we all want a healthy, stable game. [MOD MIC OFF]
  • Brakkis
    Brakkis Posts: 777 Critical Contributor
    Gunmix25 said:
    Brakkis said:
    Gunmix25 said:
    Brakkis said:
    End the event immediately, give out full progression rewards to all players.

    "Not all players would be capable of reaching progression!"

    "Not all companies have their game tinykitty itself every time they run an older event either."
    No. While I get that sometimes the event or server errors out. I'd rather earn my rewards through a restart than be given full progression rewards.  This whole freebie fad in here is getting a bit redundant. 

    Almost as redundant as their servers **** themselves? Huh, what a coincidence.


    @Brakkis you can be cute about the word play all you want but getting free whatever nonsensical desire you wish to have fulfilled as compensation does nothing to solve the problem of the servers or gameplay in itself. 

    What you should be wanting is for D3/Oktagon to be focusing on fixing the servers, events, and general gameplay interactions and effects.... not to pad your in game monetary points and card collection... because without the game operating as it should be. It is completely pointless to be showered with freebies.... because you can't use any of it. 


    What, pray tell, makes the two mutually exclusive? I wasn't aware that compensation was at the expense of fixing errors, or the other way around.

    Put out an event; the event is riddled with bugs and errors that cost players across the game that events rewards as well as their time. Close the event, compensate the players for their time if nothing else, fix the event.

    The two aren't mutually exclusive so quit acting like they are.
  • bk1234
    bk1234 Posts: 2,924 Chairperson of the Boards
    [MOD MIC ON] Last warning -- please take it down a notch. If not personal warnings and points will be given. [MOD MIC OFF]
  • Rhasget
    Rhasget Posts: 412 Mover and Shaker
    Communication is key. Put up a note when logging in, informing of the issue and notify everyone playing.

    There is only a hidden acknowledgement, inside a discussion here, that someone official (Lakestone I think) has brought this to devs attention. Also on twitter(?) but I'm an old geezer that don't use those apps.

    And it might even be so that all players trying to constantly log in further increase the problem so a note stopping you from logging a while can ease it.

    Then just run it until it ends if it's not disrupting the game further.
  • Aeroplane
    Aeroplane Posts: 314 Mover and Shaker
    These events are a dime a dozen. No point diving into it too much. They fixed the problem, here's a little compensation token, here's an explanation of the problem, next.
     Whether its the hamsters, the bugs, their resources, servers... ,they have more pressing things to work on.
    I can see cancelling an event just tilting an already unstable server. 
  • TomB
    TomB Posts: 269 Mover and Shaker
    Meh, it got fixed and even I made progression...just let it go guys... :)
  • MDsupa
    MDsupa Posts: 124 Tile Toppler
    Not soo fast.  Look like the problem is back....

Categories