Mana runes lost

Igemon

Hello,
With all the SWW errors currently reappearing, another issue came into the light.
While training PW using mana runes, SWW error often results in no response.
In this case after a while game cancels the transaction.
Or it SHOULD do so.
Actually, PW remains untrained and mana runes ALSO disappear, though their number is displayed correctly in the ingame rune counter.
If I make a second attempt to train PW after the first transaction is cancelled, I see "Not enough runes" message.
Obviously the app rune counter is restored, but the main counter is on the game server, and it is NOT restored.

Jaff

It happened with me twice, it was 2K runes, I just leave it. I've opened a lot of tickets and no returns from D3GO.
Hope you get your runes back

Igemon

It wasn't worth the efforts to submit a ticket.
But the problem should be addressed anyway

Rhasget

I had a similar thing now.
Having issues with the current SWW problems I just wanted to try and level Karn to be able to build the deck I wanted and it was only 4900 left.
Tried to level but got the error and pressed Retry twice before quitting. No level added and runes returned and I closed the app.
Later though when I logged on again I was 14700 runes short and Karn still hadn't gained any levels.
With the error it deduced my 4900 first and then again for each retry!

I was going to accept a loss of 4900 at first since I knew there was a chance of errors, but not 15k!
That's almost all my weeks grinding in Heroic story mode.

wickedwitch74

Just lost 4700 Runes leveling up Karn.

Buyer beware!

Enygma6

I saw this as well.  Figured I finally had time to do something with Koth yesterday, but skeptical of the bug, I took him all the way up to level 2.  SWW fail, but it went through on the first Retry.  So only out about 55 runes or so from being double-charged.