Issues with new upgrade [Fixed]

Phillmoore
Phillmoore Posts: 207 Tile Toppler
edited May 2018 in MtGPQ Bugs & Technical Issues
anyone else having freezing issues.  I also cannot create a ticket. I have now been frozen out of trial of the plains green and lost entry fee. And. CAnt raise ticket to. Complain @brigby. Can you help? 

//Edited Title -Brigby
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Comments

  • Mburn7
    Mburn7 Posts: 3,427 Chairperson of the Boards
    Phillmoore said:
    anyone else having freezing issues.  I also cannot create a ticket. I have now been frozen out of trial of the plains green and lost entry fee. And. CAnt raise ticket to. Complain @brigby. Can you help? 
    I haven't had this issue, but I was locked out for a while.  Have you tried clearing the app data or uninstalling and reinstalling the app?  It works for a lot of issues
  • Phillmoore
    Phillmoore Posts: 207 Tile Toppler
    I have doena complete reinstall and aame issue 
  • Tunist
    Tunist Posts: 23 Just Dropped In
    I can't open packs.  Bought Karn but can't level him, both those things time out. Can occasionally play a match but that times out repeatedly too.   Have uninstalled/reinstalled a couple times once clearing the cache before installing again.  Still the same issue.  
  • Grixis197
    Grixis197 Posts: 188 Tile Toppler
    Haven’t had these sometimes it just takes a while to load stuff up
  • IM_CARLOS
    IM_CARLOS Posts: 640 Critical Contributor
    For across ixalan is locked. Purchased entry cost but cannot choose a pw.

    Also the free booster are very slow. Take a lot of retry to purchase. 

    And matchmaking is very slow on every event. Everything outside of matches is very remote. Feels like watching netflix with GPRS-Speed.


  • GigaGuess
    GigaGuess Posts: 7 Just Dropped In
    As of this moment, for me:
    Game ate my pink gems.
    Game ate 5000ish rubes trying to Level Angrath.
    Cannot claim my free pack.  At all.
    General slow load times.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Are all of you on iOS by any chance?
  • GigaGuess
    GigaGuess Posts: 7 Just Dropped In
    I am, yes.
  • hawkyh1
    hawkyh1 Posts: 780 Critical Contributor
    I cannot claim free pack both pre and post update.
    old android phone. slow load times also.

    HH
  • Pretor
    Pretor Posts: 2 Just Dropped In
    After the latest patch I can't even play the game. The game goes through the loading screen where it shows that it loads all the assets, checks for version, logs me in etc. but then when it gets to the default menu with all the news - the loading circle just spins indefinitely. I can't access any menu or do anything. 

    Resetting the phone or the app doesn't work. Everything was working perfectly before the update. I am on ios.

    I also tried creating a support ticket on the regular website but when I hit submit it says it encountered problems and can't submit it. I tried resetting the captcha, reloading the page and resubmitting the ticket numerous times, it doesn't work. So I'm basically forced to write here. I'm wondering how many people are in the same situation but are just cut out from even letting you know about the issue. 
  • IM_CARLOS
    IM_CARLOS Posts: 640 Critical Contributor
    Brigby said:
    Are all of you on iOS by any chance?
    Android is bugged to. 
  • IM_CARLOS
    IM_CARLOS Posts: 640 Critical Contributor
    At least I bought karn and level him until runes running low. 

    Lost some matches through laggy server response (or what else). And missed some free booster today (same reason?) 

    Did you switch your server to another server farm or another cloud? Or is it fixable through a minor update?

    Now it's okay, can even claim free booster, but in prime time it's nearly unplayable slow.

    Please switch back, update app or extend server resources. What ever help!
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hi Everyone. I just received word that the team was able to work their engineering magic and these server issues should be normalized now. Could everyone try restarting their application please and seeing if that helped?
  • Aeroplane
    Aeroplane Posts: 314 Mover and Shaker
    Brigby said:
    Hi Everyone. I just received word that the team was able to work their engineering magic and these server issues should be normalized now. Could everyone try restarting their application please and seeing if that helped?
    yes first match loaded without a hitch and quickly
  • ard021
    ard021 Posts: 39 Just Dropped In
    edited April 2018
    Brigby said:
    Hi Everyone. I just received word that the team was able to work their engineering magic and these server issues should be normalized now. Could everyone try restarting their application please and seeing if that helped?

    Most issues resolved, but I cannot join Race to Orazca. I submitted a ticket, which they should hopefully get to some time after the event ends.

    EDIT: Managed to join RtO by leaving my current coalition and creating a new one.
  • Gormhaus
    Gormhaus Posts: 190 Tile Toppler
    edited April 2018
    I can get past the splash screen but the main screen wont load. Running android.
  • FloppyNapps
    FloppyNapps Posts: 2 Just Dropped In
    Pretor said:
    After the latest patch I can't even play the game. The game goes through the loading screen where it shows that it loads all the assets, checks for version, logs me in etc. but then when it gets to the default menu with all the news - the loading circle just spins indefinitely. I can't access any menu or do anything. 

    Resetting the phone or the app doesn't work. Everything was working perfectly before the update. I am on ios.
    I have the same thing going on, but I'm on Android.
  • Gormhaus
    Gormhaus Posts: 190 Tile Toppler
    FloppyNapps said:
    Pretor said:
    After the latest patch I can't even play the game. The game goes through the loading screen where it shows that it loads all the assets, checks for version, logs me in etc. but then when it gets to the default menu with all the news - the loading circle just spins indefinitely. I can't access any menu or do anything. 

    Resetting the phone or the app doesn't work. Everything was working perfectly before the update. I am on ios.
    I have the same thing going on, but I'm on Android.
    Exactly the same here.
  • Pavorus
    Pavorus Posts: 9 Just Dropped In
    My game was working fine until the game froze on the green node of Rot. Now I can't get past the spinning wheel even after a reinstall. Android for me 
  • sherman2
    sherman2 Posts: 12 Just Dropped In
    edited April 2018
    Brigby said:
    Hi Everyone. I just received word that the team was able to work their engineering magic and these server issues should be normalized now. Could everyone try restarting their application please and seeing if that helped?

    Nope. My Dad has a new problem now. Game is stuck on fetching all events and won't move away there.. It won't even give any error, just stay on that event. The phone is Android btw

    Sadly my dad has no facebook and we can't check what's his UID so is it safe to try reinstallation? Cause it would suck if all of his data would be lost 

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