Games
News
Blog
Forums
About
Support
Home
›
MtGPQ News & Announcements
Changes to Customer Support System (4/19/18)
Brigby
ADMINISTRATORS
Posts:
7,757
Site Admin
April 2018
in
MtGPQ News & Announcements
Hi Everyone,
You may have noticed that Customer Support looks a little different in the game today. We have improved our in-game Customer Support in today's 2.6 update (4/19/18) that will allow all your communication with the Customer Support team to happen in-game.
As this is a new system, there may be a couple of things that will need to be adjusted or tweaked before communication with Customer Support is a finely tuned machine.
A couple of things we would like to note:
Some users (most likely iOS users) may not receive push notifications when Customer Support responds to your message, however a notification will still show up in the game. We plan to have this fixed in the next update.
If you have submitted a ticket prior to this update, and are concerned your message has not been responded to yet, then please submit another ticket and provide any pertinent details; such as UID, Player Name, Ticket Number, and/or approximate date that you last communicated with Customer Support.
Emailing support is still available, if you prefer this method. To reach Customer Support via email, please email suppor
[email protected]
and a Customer Support agent will be happy to assist.
We thank you for your patience as the team incorporates these new tools. Thanks for playing Magic: The Gathering - Puzzle Quest!
0
This discussion has been closed.
Categories
All Categories
43.6K
Marvel Puzzle Quest
1.3K
MPQ News and Announcements
19.7K
MPQ General Discussion
3K
MPQ Tips and Guides
1.9K
MPQ Character Discussion
168
MPQ Supports Discussion
2.5K
MPQ Events, Tournaments, and Missions
2.7K
MPQ Alliances
6.3K
MPQ Suggestions and Feedback
6.1K
MPQ Bugs and Technical Issues
12.8K
Magic: The Gathering - Puzzle Quest
461
MtGPQ News & Announcements
5.1K
MtGPQ General Discussion
96
MtGPQ Tips & Guides
394
MtGPQ Deck Strategy & Planeswalker Discussion
274
MtGPQ Events
59
MtGPQ Coalitions
1.1K
MtGPQ Suggestions & Feedback
5.3K
MtGPQ Bugs & Technical Issues
32
Other D3 Go! Games
21
Puzzle Quest: The Legend Returns
5
Adventure Gnome
6
Word Designer: Country Home
370
Other Games
140
General Discussion
230
Off Topic
190
505 Go Inc. Forum Rules
7
Forum Rules and Site Announcements