Game starts frozen every first time [Fixed in 2.7]

rafalele

Almost everytime I start the game in my tablet or in my phone (Android) it starts frozen in main window, the circle cycling in the middle and the left corner menu disabled.



Inbox button and vault button are enabled but do anything.

Just kill the app and restart it and then it starts perfect, but I have to open it twice.

It is only me?

//Edited Title -Brigby

Magic:PQ Support Team

Hi rafalele, 

Can you tell us more details about this, please? Did you try to uninstall and reinstall the game?

Laeuftbeidir

Same here. Same problem, same solution. Happens mostly when the app idled in the background, and I try to return.
android here

wereotter

Can confirm same issue on iPhone. It was an issue before this update, but you could bypass it before by just going into the menu, now you have to force quit the app and reopen it.

gogol666

I confirm the same issue on Android. Before the last update I was able to work around it because I could open the side panel and load the vault or event screen. Now that the side panel is disabled until the last is ended I have to quit and reload the app to make it start properly.
I didn't notice any difference between the two start up processes.
Another thing I noticed is if a quit and reload the app before it freezes on the load screen, the next time I load it it will freeze. I guess it is something related to an unexpected suspension state

rafalele

Oktagon_Daiane said:

Hi rafalele, 

Can you tell us more details about this, please? Did you try to uninstall and reinstall the game?

It started to happen since the last Rivals Update. Previous versions allowed me to press menu button and then I have all options available. In this version menu butyon is disabled as you can see in the image attached in the first post.

As other people said is not only me, and not only in Android.

I have no more details. 

Nikadaemus

I have had this same issue since the update.  iPhone SE 64GB (with plenty of room) and iOS 11.2.6 should not be an issue.  I launch the game, let it get to the spinning circle, then I have to crash the app and relaunch.  it almost always works, but the last two days I have had to crash it multiple times.  I can't even crash the app before I first start as that does not work.  I am 'glad' to see I am not alone.

rafalele

I have reinstalled the app in both devices and no more frozen start.

rafalele

@Oktagon_Daiane Uninstalling and installing worked for 2 or 3 days, today I got the same problem at starting the game this morning .

Also I have realized that the exit button does not work in Adroid, it seems to work, after pressing it closes the app, but it you start the game it does not load it just appears. I have to make a forced close in order to be able to restart. Thus also happens even when the game has started without any problem.

wereotter

Same issue is still there on iOS, but in my case I have to force quit the application sometimes three or four times before the game will actually load up. 

Magic:PQ Support Team

We are currently investigating this issue, and would like anyone who still encounters the situation to send us (via PM) the UID, please.

If you have any observation in relation to when this happens (after reopening the game, in mobile connection, wifi, etc.) , please feel free to add a comment.

Laeuftbeidir

Oktagon_Daiane said:

We are currently investigating this issue, and would like anyone who still encounters the situation to send us (via PM) the UID, please.

If you have any observation in relation to when this happens (after reopening the game, in mobile connection, wifi, etc.) , please feel free to add a comment.

As far as I heard /my experience this bug seems to be fixed after the last update (although I had to reinstall because it didn't work at all at first)!

Gormhaus

This happens to me EVERY time i try to start the game after the update. I can not play the game. Running android. Afraid to reinstall game because i dont have facebook.

Gormhaus

How do you pm?

rafalele

@Brigby, @Oktagon_Daiane I have reproduced this bug just trying to create a support ticket with the ingame option.

After writting the email to create a ticket nothing happened but that the game was frozen and had to restart. After that everytime the game started frozen.

Had to unistall and install it again.

gogol666

rafalele said:

@Brigby, @Oktagon_Daiane I have reproduced this bug just trying to create a support ticket with the ingame option.

After writting the email to create a ticket nothing happened but that the game was frozen and had to restart. After that everytime the game started frozen.

Had to unistall and install it again.

It just happened to me as well. I tried to open a ticket, I put my email in and then I got back to the settings screen. On the next launch of the application, it got stuck while fetching contents.
See the screen at: https://ibb.co/cYj1O8

HJ16

rafalele said:

@Brigby, @Oktagon_Daiane I have reproduced this bug just trying to create a support ticket with the ingame option.

After writting the email to create a ticket nothing happened but that the game was frozen and had to restart. After that everytime the game started frozen.

Had to unistall and install it again.

Exactly this. Except I couldnt write the ticket as that window didnt pop up at all.

gogol666

After the update to 2.7 the issue is solved for me: I can use the helpshift support from the game and I can re-launch the game after that.
To me it is solved

rafalele

gogol666 said:

After the update to 2.7 the issue is solved for me: I can use the helpshift support from the game and I can re-launch the game after that.
To me it is solved

Also for me is solved.