I Lost my 5* Strange too!

jneidus
jneidus Posts: 66 Match Maker
in MPQ General Discussion
I know there is already a thread about this happening to someone else, but I quickly scanned the last 6 pages of comments and it appears to have devolved into a discussion on customer service and whatnot, so I decided to start a new discussion.

I just opened the app and noticed my characters were slightly off from where I know they normally are and sure enough, my 5* Strange is missing. I am 99% sure it was there yesterday (as I did not notice the shift in character placement). I am 99.99% sure I did not sell him or have him sold in any other accidental/bizarre fashion. Were it not for @d90 's post, I might have even just shrugged and said screw it (I'm a fairly casual player, my 5trange was only 1/1/1 and I never used him so not the end of the world), but this seems too coincidental. 

1) @d90 - did you ever get any resolution?

2) How do I go about submitting a customer service ticket? I've never done this before. 

Comments

  • Quebbster
    Quebbster Posts: 8,070 Chairperson of the Boards

    I can answer question 2 at least. In the upper left corner of the app there is a gear symbol that opens the Options menu. Go there and then press the Help button. In the top right corner of the new window is a speech bubble Icon. Press that and start typing your request.

    CS tends to prefer to be contacted this way i my experience as it also includes technical data about the device you use, so it helps speed things along in their end.

  • jneidus
    jneidus Posts: 66 Match Maker
    Thanks @Quebbster

  • jneidus
    jneidus Posts: 66 Match Maker
    gravel said:
    Out of curiosity, this wasn't on the 3* node for Deadpool Daily today was it?  3* Strange is required, so 5* Strange is locked out and moved to the end of your roster when selecting characters for that node.
    Unfortunately been in meetings all morning so haven't had a chance to check (or send the CS note), will definitely do so ASAP.

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