Game Crashing Consistently with Certain Phones

FindingHeart8

Hey!  So a few of my long-term mtgpq player friends have been noticing the game crash more and more frequently (mid-match) with the updates over the past 6 months, but the other games they play run perfectly fine.  Are there certain phones that just don't mix well with mtgpq or could this be something that's looked into when releasing future patches?  Any advice of what to do in the meantime? Thanks!

Brigby

@FindingHeart8 Do you know what devices they use, as well as what versions their devices are on?

In addition, are these true crashes (program all of a sudden disappears, and player is brought back to device "desktop") or the game just gets stuck on a loading screen, or something like that?

FindingHeart8

I'll ask them and get back to you on the specific phone devices.  I know that they're phones of $100 or less to purchase, and (going off your definition) that they're true crashes

FindingHeart8

Brigby said:

@FindingHeart8 Do you know what devices they use, as well as what versions their devices are on?

In addition, are these true crashes (program all of a sudden disappears, and player is brought back to device "desktop") or the game just gets stuck on a loading screen, or something like that?

One of them is an iphone 6, which crashes once or twice a week regularly

the friend that has the most frequent full crashes though uses an Alcatel One Touch, which full crashes within 30-45 minutes of playing everytime, but runs other games fine indefinitely.

blacklotus

FindingHeart8 said:

Brigby said:

@FindingHeart8 Do you know what devices they use, as well as what versions their devices are on?

In addition, are these true crashes (program all of a sudden disappears, and player is brought back to device "desktop") or the game just gets stuck on a loading screen, or something like that?

One of them is an iphone 6, which crashes once or twice a week regularly

the friend that has the most frequent full crashes though uses an Alcatel One Touch, which full crashes within 30-45 minutes of playing everytime, but runs other games fine indefinitely.

I find rebooting my iphone6s+ before starting a mtgpq game session helps with minimising unexpected issues. Rebooting only takes a minute. Hence it isn't any issue with me. 

FindingHeart8

blacklotus said:

FindingHeart8 said:

Brigby said:

@FindingHeart8 Do you know what devices they use, as well as what versions their devices are on?

In addition, are these true crashes (program all of a sudden disappears, and player is brought back to device "desktop") or the game just gets stuck on a loading screen, or something like that?

One of them is an iphone 6, which crashes once or twice a week regularly

the friend that has the most frequent full crashes though uses an Alcatel One Touch, which full crashes within 30-45 minutes of playing everytime, but runs other games fine indefinitely.

I find rebooting my iphone6s+ before starting a mtgpq game session helps with minimising unexpected issues. Rebooting only takes a minute. Hence it isn't any issue with me. 

Thanks blacklotus!  I'll pass that message along.  Any idea about the One Touch?

Brigby

In addition to rebooting the phone, I'd recommend making sure as many non-essential programs are shut down, and not still running in the background, prior to playing.

FindingHeart8

Brigby said:

In addition to rebooting the phone, I'd recommend making sure as many non-essential programs are shut down, and not still running in the background, prior to playing.

Yeah I watched them do that, still continues to crash consistently

FindingHeart8

replaced the battery too, followed pretty much all the standard troubleshooting steps