Rating prompt has no option to stop bothering me [Devs Aware]

Eyris6

So, there are a few options here. One is that I'm pretty sure that on iOS these days you're not even allowed to do the custom rating prompt you have: https://9to5mac.com/2017/06/09/app-rating-custom-prompts-app-store-banned/

But even if that was allowed, it still needs an option for "no I won't rate this, stop asking". Not everyone leaves App Store ratings/reviews, and they shouldn't have to dismiss this prompt so often (every day? haven't tracked it).

//Edited Title -Brigby

Rhasget

Yes, it was really annoying so in the end I rated it 1 star just because of the annoying prompt. I had it come up at least once every time I restarted the app after closing it.

Brigby

Hi @Eyris6. I'm sorry to hear that you're receiving the app rating prompt so frequently! Once a day certainly doesn't sound like the intended behavior, so I've passed this concern along to the developers.

Update: Looks like the developers were able to locate your account, and they have confirmed that what you are personally encountering, is in fact a bug.

We're terribly sorry about this experience. They have opened a report, and will be investigating your account.

Skiglass6

 I am personally encountering this as well. 

rafalele

It also happens to me.

Eyris6

Thanks for looking into this @Brigby

Brigby

Hi @Skiglass6 and @rafalele
How many times a day would you say you're encountering the app rating prompt?

naphomci

Brigby said:

Hi @Skiglass6 and @rafalele
How many times a day would you say you're encountering the app rating prompt?

I get it 2 or 3 times a day, depending on how often I play. Getting really close to giving it 1 star for the constant pestering, and the fact the devs actively don't listen to the players.

Brigby

@naphomci It seems you're also affected by this bug, as the frequency you're encountering seems much higher than intended, if you're getting it 2-3 times a day. 

Thankfully the developers are aware of this issue now, and they will be working on a fix.

rafalele

Brigby said:

Hi @Skiglass6 and @rafalele
How many times a day would you say you're encountering the app rating prompt?

I received the rating prompt depending on how much battles I play.

I think that I see it always after winning some battles in a row.

I can tell you that today I have already seen it three times. Now has passed 8 hours since I played the first Battle today.

naphomci

Brigby said:

@naphomci It seems you're also affected by this bug, as the frequency you're encountering seems much higher than intended, if you're getting it 2-3 times a day. 

Thankfully the developers are aware of this issue now, and they will be working on a fix.

For some days, that is not an exaggeration. When we had the triple events over the weekend, I got it at least 3 times each of Saturday and Sunday.

Firinmahlazer

I was experiencing it as well. Gave a 1 star review so it would stop bothering me. 

shteev

Firinmahlazer said:

I was experiencing it as well. Gave a 1 star review so it would stop bothering me. 

Me too. When it asks you for feedback just put 'read the forums'. There's plenty there.

Lagartha

 I'm about to give a 1 star as well to make it go away. I get it at least 3 times a day. If they're going to change things so we have to log on more frequently to get the same exact rewards (4-hour refreshes and 2- hour free cards) I'd at least like to not put up with annoying pop up ads.

naphomci

Brigby said:

@naphomci It seems you're also affected by this bug, as the frequency you're encountering seems much higher than intended, if you're getting it 2-3 times a day. 

Thankfully the developers are aware of this issue now, and they will be working on a fix.

Did this update fix this?

I got the prompt twice on Saturday, thrice on Sunday, and once already today. 

Brigby

@naphomci
Unfortunately the 2.2.1 update did not contain a fix for this bug. There is an internal bug report open for this issue, and the development team are investigating and developing a fix for it as we speak.

Apologies for the inconvenience everyone.

G_pretender

I have already rated the game and keep getting this at least once every day. Super anoying. 

wereotter

I've gotten this request 4 times now today. It's gotten pretty obnoxious, especially as you stated, there's no way to permanently dismiss the request. Makes me want to rate the game 1-star just out of spite. 

AresOmega

I didn't rate it 1 star out of spite, but the constant nagging caught me at a weak moment. I did add a nice laundry list of my gripes with this game in my feedback to go along with my low rating. The nagging was just the straw that broke the camel's back.

ErikInVegas

I always give nagware the lowest possible rating.

In this case, they also reset my paid account without asking so I'd give a negative rating if that was possible.

Slypenslyde

Relief is coming in iOS 11. 

Apps will no longer be allowed to display a custom rating dialog. An API has been added to display a dialog, and it will be allowed only 3 times per year. If the user has submitted a rating, it will not be displayed. There will also be a system-wide setting to turn off the dialogs in all applications.

The main problem with any review system is angry people are more likely to engage than happy people, I imagine these prompts lead to more bad reviews than good ones.