Champion level cover reward disappering

qandols
qandols Posts: 1,182 Chairperson of the Boards
in MPQ Bugs and Technical Issues
I just got an Ares cover from a standard token and it gave level 115 which rewards a Ragnarok cover. It flashed on the screen and just disappeared. I did not have him covered and no free slots so he should appear in my queue. This was on android and the app had just updated to R130. Anyone seen this?

Comments

  • Tombstone
    Tombstone ADMINISTRATORS Posts: 1,208 Chairperson of the Boards
    Hey there @qandols if you are missing items/rewards from any source, you should reach out to our Customer Support team to have them investigate into the issue and look into what had happened to the Cover. Some cases the Cover went missing due to a minor error, other cases it got added without even realizing (I've been doing this a lot with bonus covers :expressionless: )

    If you're unsure of how to reach Customer Support, you can use the following the link to contact them: https://d3go.com/mpq-support

    Because of your question, I'm leaving the thread open for further discussion. That is unless you ask for it to be closed.

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