Account wiped out on PC connected via Steam

Meto5000
Meto5000 Posts: 583
edited April 2014 in MPQ Bugs and Technical Issues
I already sent an email to support but maybe someone has an of something I can do to fix the problem myself:

Playername: Dhaden

Issue: I logged in this morning from my home PC, played a couple rounds and logged off. Did the same from my work PC and then restarted the client. When I came back in, I was set back to square one with no progress.

Umm, help please?


Edit: I tried reinstalling the entire game, but it appears my cloud save was overwritten because upon logging in when the fresh install I was still stuck back in the beginner tutorials.

Comments

  • Unknown
    Unknown
    Looking for info on this type of issue as well. If your problem was resolved or you have a similar experience any information will help.
  • Meto5000
    Meto5000 Posts: 583
    combatbeastz wrote:
    Looking for info on this type of issue as well. If your problem was resolved or you have a similar experience any information will help.

    Not a single word from d3 after multiple emails simply looking for some acknowledgement. I'm pretty sure I restarted the client during an update and something on their end messed up causing the cloud save to return to null. Tomorrow I start calling their support and seeing what resolution I can get through any other avenue available.
  • Unknown
    Unknown
    Same issue here.. any luck yet?
  • Meto5000
    Meto5000 Posts: 583
    Spotobo wrote:
    Same issue here.. any luck yet?

    Nope. I sent an email to steam support and also posted on their Facebook and still nothing.
  • Meto5000
    Meto5000 Posts: 583
    I'll bet dollars to diamonds that they fix the people who got the wrong covers for the Doctor's Orders PvP before I see a response icon_cry.gif
  • Unknown
    Unknown
    If you ever tried playing it on Steam from different pc, you can try finding file named mpq_save.dat on that pc somewhere in Steam folder. This file is responsible to which account you connect and if you have old file, from where you were still able to connect you just have to replace it by that one. Otherwise you have to wait for support probably. icon_e_sad.gif Gl with your issue.
  • Meto5000
    Meto5000 Posts: 583
    monkatx wrote:
    If you ever tried playing it on Steam from different pc, you can try finding file named mpq_save.dat on that pc somewhere in Steam folder. This file is responsible to which account you connect and if you have old file, from where you were still able to connect you just have to replace it by that one. Otherwise you have to wait for support probably. icon_e_sad.gif Gl with your issue.


    Unfortunately when they changed to a cloud save system they changed it so there's no more dat file stored locally.
  • Unknown
    Unknown
    I have it stored on cloud too since I didnt have to do anything when I was changing PC two weeks ago, but I still have that file on my PC. Program Files (x86)\Steam\userdata\65917327\234330
  • Unknown
    Unknown
    This happened to me at the last patch right after the server interruption with Army of One event at 9am in the morning.

    After the server crashed, I logged on to find myself fighting Dr. Doom. To add insult to injury, I've been ignored for the last 5 days on the D3 support forums. They haven't done anything since April 23rd. Not even a reply.

    I tried to email my alliance leader to take a screencap of my roster in the alliance roster but he hasn't gotten back. I had some great covers and levels and I want them all back. People pay money into this system and the least they could do is support us when we get messed up.

    This was also a Steam client, and the cloud file must have been corrupted in the update.
  • Meto5000
    Meto5000 Posts: 583
    icejon wrote:
    This happened to me at the last patch right after the server interruption with Army of One event at 9am in the morning.

    After the server crashed, I logged on to find myself fighting Dr. Doom. To add insult to injury, I've been ignored for the last 5 days on the D3 support forums. They haven't done anything since April 23rd. Not even a reply.

    I tried to email my alliance leader to take a screencap of my roster in the alliance roster but he hasn't gotten back. I had some great covers and levels and I want them all back. People pay money into this system and the least they could do is support us when we get messed up.

    This was also a Steam client, and the cloud file must have been corrupted in the update.

    This now makes at least 4 of us with the issue on the forums. How many requests do you think they've gotten from non-forum people. Absolutely ridiculous.

    Maybe someone connected to D3 could perhaps say SOMETHING to let us know that we're being looked after? So far, I've gotten absolutely NOTHING from them.
  • IceIX
    IceIX ADMINISTRATORS Posts: 4,322 Site Admin
    If you're having this issue, PM me with the ticket numbers that you've sent into Customer Support so we can look into it. In theory, what we'd need to restore the account is your old in-game name and a new one so that we can track your newer save down. If you haven't made a new in-game name, get far enough that you open up the Events and try entering one so you're prompted. The new name can be anything, it'll get overwritten with your old one.
  • over_clocked
    over_clocked Posts: 3,961
    My friend got the same issue but he's alright with starting anew (hasn't progressed too far).
  • Unknown
    Unknown
    To update d3 support replied to my email today and got it sorted. They will ask for your user ID and the name associated to your Steam account. I ended up getting most all of my stuff back. I did have a patch cover that timed out though!

    For future reference they had no explanation for this issue, but they at least addressed it. I wish they did work timelier though, but I am happy.

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