Games
News
Blog
Forums
About
Support
Home
›
MtGPQ News & Announcements
PSA: Customer Support External Contacts
Brigby
ADMINISTRATORS
Posts:
7,757
Site Admin
May 2017
edited May 2017
in
MtGPQ News & Announcements
Hi Everyone,
I just wanted to stop by and remind everyone about Customer Support's external contact methods. We encourage everyone to use these avenues of contact, in case you are unable to access the functionality in-game, or if you haven't received an initial response within 24 - 72 hours.
Email:
[email protected]
Website:
www.d3go.com/mobile-games-support
In addition, if you are thinking about submitting a bug report, please take a look at our
Bugs & Technical Issues
section prior to sending in a ticket. For example, Customer Support and Hibernum are aware of the issues with both Jace's Mind Sculp and Liliana's Grave Mist, and this is reflected in the Bugs & Technical Issues sub-forum.
I also wanted to add to this message that if anyone has submitted a ticket to support via the game and it has been awhile since you have heard back, please try clicking on the "Contact Us" button in the game and select "Access Zendesk". Your response from Support may be waiting for you here. We are working on a better notification system in the game but for now, please check here first before submitting another ticket to support.
Thanks for your time!
Tagged:
Customer Support
1
This discussion has been closed.
Categories
54.9K
All Categories
42.2K
Marvel Puzzle Quest
1.2K
MPQ News and Announcements
18.8K
MPQ General Discussion
3K
MPQ Tips and Guides
1.8K
MPQ Character Discussion
163
MPQ Supports Discussion
2.5K
MPQ Events, Tournaments, and Missions
2.7K
MPQ Alliances
6.2K
MPQ Suggestions and Feedback
5.8K
MPQ Bugs and Technical Issues
12.3K
Magic: The Gathering - Puzzle Quest
450
MtGPQ News & Announcements
5K
MtGPQ General Discussion
95
MtGPQ Tips & Guides
371
MtGPQ Deck Strategy & Planeswalker Discussion
258
MtGPQ Events
46
MtGPQ Coalitions
1.1K
MtGPQ Suggestions & Feedback
5.1K
MtGPQ Bugs & Technical Issues
32
Other D3 Go! Games
21
Puzzle Quest: The Legend Returns
5
Adventure Gnome
6
Word Designer: Country Home
366
Other Games
140
General Discussion
226
Off Topic
190
D3 Go! Forum Rules
7
Forum Rules and Site Announcements