Known iOS Issue: Do Not Update To R126 *Updated (5/9/17)

Brigby

Hi Everyone,

We are aware of an issue where updating to the R126 patch will cause players to lose all save data. As of right now, we are only noticing players on iOS encountering this.

I will be sure to update this post once this issue has been resolved. Apologies for the inconvenience.

Update: I spoke with the development team, and it appears that players are only temporarily unable to access their saved game data. You can rest assured that all of that data is still backed up on their servers. 

Update 2: 

• Players' saves are unaffected. Anyone that downloaded R126 already will have their save progress restored once they update to the next build. (New build of R126 for iOS) Please do not delete the game in the meantime.
• If anyone has deleted their game, they will have to work with CS to restore the game save if they did not connect their game to Facebook previously.
• Players who downloaded R126 on iOS already will be unable to connect to the game until the issue is resolved.
• Those players should be able to play on a R125 iOS device or an Android R125/R126 version of the game until the issue is resolved.
• iOS Players who haven't updated to R126 can make progress normally.

Update 3: There is a new R126 build anticipated to be available tomorrow.

Update 4: The new R126 build is now available in the iOS store.