When trying to claim any reward or join a match Claim Match load appears [Fixed]

2

Comments

  • Handoverfist
    Handoverfist Posts: 21 Just Dropped In
    Issue still exists.... any event I try to join or story I go to play in causes this "Claim Match" to pop up and lock me out of doing anything.  As I said before when I make a new account I can play games just fine is there a way to reset my account connection or somethhing?
  • Nothguorb
    Nothguorb Posts: 13 Just Dropped In
    Not fixed for me either...
  • hawkyh1
    hawkyh1 Posts: 780 Critical Contributor
    same here

    HH
  • Handoverfist
    Handoverfist Posts: 21 Just Dropped In
    Hoping for an update soon on this..
  • Gothil
    Gothil Posts: 5 Just Dropped In
    Same here still a problem
  • PastrySpider
    PastrySpider Posts: 127 Tile Toppler
    Can we get an ETA to fix or any info on this bug please? We're completely locked out of playing. 
  • Handoverfist
    Handoverfist Posts: 21 Just Dropped In
    They believe the last patch fixed it which it clearly hasn't......
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hi Everyone. I'm reaching out to the developers to get an update. In the meantime, have you tried clearing your app's cache, NOT data, to see if that helps?

    (This is not official D3 Go! technical advice. It's just helped me before with bugs in other apps, so I figured I'd suggest it.)
  • hawkyh1
    hawkyh1 Posts: 780 Critical Contributor
    I've just tried uninstalling, clear cache, reinstalling.
    as per customer services instructions. still the same
    problem. maybe someone else has a better result?

    HH
  • PastrySpider
    PastrySpider Posts: 127 Tile Toppler
    Retried clearing the cache.  No effect.
  • Coldeyes
    Coldeyes Posts: 2 Just Dropped In
    I am literally going crazy This is one of my favorite games and i put a lot of time and effort in it. And now it wont work. Please fix this soon! 
  • Coldeyes
    Coldeyes Posts: 2 Just Dropped In
    Brigby said:
    Hi Everyone. I'm reaching out to the developers to get an update. In the meantime, have you tried clearing your app's cache, NOT data, to see if that helps?

    (This is not official D3 Go! technical advice. It's just helped me before with bugs in other apps, so I figured I'd suggest it.)
    Nope. Didnt work sadly
  • PastrySpider
    PastrySpider Posts: 127 Tile Toppler
    Second weekend this is broken now.  We're all going to miss out on another weekend event and the associated rewards.
  • Handoverfist
    Handoverfist Posts: 21 Just Dropped In
    Day 16 still can't play game
  • Handoverfist
    Handoverfist Posts: 21 Just Dropped In
    Bump Day 17
  • Handoverfist
    Handoverfist Posts: 21 Just Dropped In
    Bump Day 18
  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    So.. The other thread is closed because of reasons.
  • Phase
    Phase Posts: 157 Tile Toppler
    So how many weeks before these guys get to play again? Don't think the april 28th maintenance has helped
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    Hi Everyone,

    I was just told that a hot-fix was released that should have fixed the Claim Match issue. You might need to restart your application in order to see these changes take effect.

    Please let us know if you are still encountering this issue afterwards. Thanks!
  • Laeuftbeidir
    Laeuftbeidir Posts: 1,841 Chairperson of the Boards
    @brigby
    At least @Handoverfist just confirmed that the hot-fix worked.

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