latest update has wiped my data

Mrbaconbits
Mrbaconbits Posts: 9 Just Dropped In
in MtGPQ Bugs & Technical Issues
so after the update its reset all my info and keeps trying to ask me to either log into facebook or start training.
if its all the same to you guys i'd like all my cards and PWs back. not too much to ask or expect? cheers.

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  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
    Mrbaconbits said:
    so after the update its reset all my info and keeps trying to ask me to either log into facebook or start training.
    if its all the same to you guys i'd like all my cards and PWs back. not too much to ask or expect? cheers.
    Sorry this happened.  Please reach out to our support team at d3go.com/mobile-games-support and they will be able to restore the account.
  • Mrbaconbits
    Mrbaconbits Posts: 9 Just Dropped In
    @Brigby so i've got it working on my iPad but it's all reset on my iphone. how do i fix it?
  • Mrbaconbits
    Mrbaconbits Posts: 9 Just Dropped In
    @LakeStone unfortunately that just gives me a loop with no result. what am i doing wrong? it's working on my ipad but not my iphone.
  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
    Mrbaconbits said:
    @LakeStone unfortunately that just gives me a loop with no result. what am i doing wrong? it's working on my ipad but not my iphone.
    If you have reached out to support, please PM me your ticket number and in-game name.  If you play on an iPhone and an iPad, your accounts should sync together.  On whatever device that the game isn't currently working on, I would delete the app and redownload it.  When you get back into the game, please restore the save via Facebook and that should work.  If that isn't working, I'll follow-up with support on your support ticket you started with them.
  • Mrbaconbits
    Mrbaconbits Posts: 9 Just Dropped In
    @LakeStone On my iPhone I've deleted and re-downloaded multiple times and "signed in" with Facebook but each time it takes me to choosing a nickname or entering a referral code. On my iPad it's working fine. i do not have a ticket open. I'll PM you my UID and Game Name.

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