Support Tickets???

Unknown
Unknown
edited April 2014 in MPQ General Discussion
Anybody have any luck with sending these in?

I was playing this morning and decided to use 2 of the assault tickets I have won from the even so far to try to get the Thor. Well didn't get anything so I kept playing then the game crashed on me so had to go back into Steam and when I did I am missing 5 standard recruit tokens and both my assault cards I got are missing also....was wondering what are the odds I get anything back?

Comments

  • JamieMadrox
    JamieMadrox Posts: 1,798 Chairperson of the Boards
    Did you submit a ticket? If you did you can then PM D3PCS on here for an update, but you should wait a bit before you do that. They are busy and it may be a holiday where they are.
  • Unknown
    Unknown
    charlesjbarry wrote:
    Did you submit a ticket? If you did you can then PM D3PCS on here for an update, but you should wait a bit before you do that. They are busy and it may be a holiday where they are.

    I sent an e-mail from the game is that the best way to do it?
  • Unknown
    Unknown
    I submitted a ticket concerning a HP issue a few months ago. It took 48 hours, but they did respond and send me the missing HP. Just make sure to check your request message for clarity - my first drafts tend to resemble alphabet soup.

    Sending an e-mail from within the game is easiest because it automagically adds your game ID and some other numbers that will help them identify you.
  • Unknown
    Unknown
    Ghast wrote:
    I submitted a ticket concerning a HP issue a few months ago. It took 48 hours, but they did respond and send me the missing HP. Just make sure to check your request message for clarity - my first drafts tend to resemble alphabet soup.

    Sending an e-mail from within the game is easiest because it automagically adds your game ID and some other numbers that will help them identify you.

    Thanks that is what I did....i will give them some time
  • over_clocked
    over_clocked Posts: 3,961
    Let's see... I accidentally spent HP on boosts which I didn't like at the time because I'm purchase-banned on Steam and there's no way for me to get HP other than earning.
    I submitted a ticket on March 14 and got a reply from Support on April 2. After politely telling me that this operation has a confirmation (weird... it's so conveniently at the same place where the 'Boost more' button is...) they asked more about my ban. I confirmed it was permanent and they left me there feeling like a second-class citizen icon_e_biggrin.gif But hey, no biggie, the game has been generous enough as it is.

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