Known Issue: Support@d3p.us Email Currently Unavailable (4/14/17)

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LakeStone
LakeStone Posts: 1,377 Community Moderator
edited April 2017 in MtGPQ General Discussion
UPDATE 11:30 AM PDT - 4/17/17 - This has now been fixed and all customer support communication channels are working. Thank you for your patience!

Hi Everyone - 

I wanted to share a note that one of the email addresses that some players reach out to us for customer support is currently unavailable.  If you normally email our customer support team via support@d3p.us, we ask you to reach out via mobilesupport@d3p.us or via the in-game FAQs for the time being.  We expect this issue to be only temporary and will make an announcement when support@d3p.us is available again.

Thank you.
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  • jetnoctis
    jetnoctis Posts: 128 Tile Toppler
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    @LakeStone I emailed back tosupport@d3publisherofamerica.zendesk.com
     
    Is that one still okay or should I resend my message to the one stated above?  Thanks. 
  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
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    jetnoctis said:
    @LakeStone I emailed back tosupport@d3publisherofamerica.zendesk.com
     
    Is that one still okay or should I resend my message to the one stated above?  Thanks. 
    It's only support@d3p.us that is currently unavailable.  All other channels of communications is still available.  If you do not hear back from support after the 24 - 72 hour window, please feel free to private message me with your ticket number and UID and I will help escalate your ticket with the team.  Thanks.

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