Known Issue: [email protected] Email Currently Unavailable (4/14/17)

LakeStoneLakeStone ADMINISTRATORS Posts: 997 Site Admin
edited April 2017 in MtGPQ General Discussion
UPDATE 11:30 AM PDT - 4/17/17 - This has now been fixed and all customer support communication channels are working. Thank you for your patience!

Hi Everyone - 

I wanted to share a note that one of the email addresses that some players reach out to us for customer support is currently unavailable.  If you normally email our customer support team via [email protected], we ask you to reach out via [email protected] or via the in-game FAQs for the time being.  We expect this issue to be only temporary and will make an announcement when [email protected] is available again.

Thank you.

Comments

  • jetnoctisjetnoctis Age Unconfirmed Posts: 128 Tile Toppler
    @LakeStone I emailed back [email protected]
     
    Is that one still okay or should I resend my message to the one stated above?  Thanks. 
  • LakeStoneLakeStone ADMINISTRATORS Posts: 997 Site Admin
    jetnoctis said:
    @LakeStone I emailed back [email protected]
     
    Is that one still okay or should I resend my message to the one stated above?  Thanks. 
    It's only [email protected] that is currently unavailable.  All other channels of communications is still available.  If you do not hear back from support after the 24 - 72 hour window, please feel free to private message me with your ticket number and UID and I will help escalate your ticket with the team.  Thanks.
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