Known Issue: Support@d3p.us Email Currently Unavailable 4/14/17)

LakeStone
LakeStone Posts: 1,377 Community Moderator
edited April 2017 in MPQ General Discussion
UPDATE 11:30 AM PDT - 4/17/17 - This has now been fixed and all customer support communication channels are working. Thank you for your patience!

Hi Everyone - 

I wanted to share a note that one of the email addresses that some players reach out to us for customer support is currently unavailable.  If you normally email our customer support team via support@d3p.us, we ask you to reach out via mobilesupport@d3p.us or via the in-game FAQs for the time being.  We expect this issue to be only temporary and will make an announcement when support@d3p.us is available again.

Thank you.
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Comments

  • killerkoala
    killerkoala Posts: 1,185 Chairperson of the Boards
    Ty for the communication about not being able to communicate.  lol if that makes any sense:)
  • mwelby_96
    mwelby_96 Posts: 1 Just Dropped In
    My faq screen has been like this for last 2 updates. This gonna be fixed anytime soon?

  • LakeStone
    LakeStone Posts: 1,377 Community Moderator
    mwelby_96 said:
    My faq screen has been like this for last 2 updates. This gonna be fixed anytime soon?

    We are working with Helpshift in fixing the in-game FAQs as we speak.  The web version of the FAQ can be found here for now - https://d3publisher.helpshift.com/a/marvel-puzzle-quest/ 
  • JVReal
    JVReal Posts: 1,884 Chairperson of the Boards

    I know they are working on it, but we have to make fun of it.
  • Phumade
    Phumade Posts: 2,503 Chairperson of the Boards
    So is this actually fixed or do we just not care anymore?

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