VIP Active, Still have to watch bonus videos?

aclink13

Basically what the title is. I renewed on the weekend my vip and now I get my daily reward, however I also now have to watch the videos I thought this VIP would bypass. I don't get the reward if I skip the video.

Please advise

BlackWidower

This is something I would create a support ticket for. They probably will not respond to you here and it may not be a bug that they will rectify on a large scale.

Describe the action, add your game name in the ticket and your receipt from Google, Apple, etc and a screenshot if you have it.  Turn around is normally a bit under 2 days.  But who knows.  They don't care about their customers.

aclink13

sent one in, will see what happens, thank you.

Tombstone

Generally speaking; missing purchases, missing items, or other personal account errors should be reported to Customer Support as quickly as possible once you've encountered an error. Please keep in mind that it might take up to 72 hours before a Customer Support agent can respond to your ticket, but they will do their best to help however they can.

For this case, even though you're having trouble with the purchased feature rather than the actual purchase itself, I'd recommend including a screenshot of your purchase so they can get all the information upfront. While they might not be active on the forums, I'm sure the Customer Support team will do their best to help you.