Refund for TotP registration [Solved]

srfin
srfin Posts: 22 Just Dropped In
edited April 2017 in MtGPQ Bugs & Technical Issues
I accidentally tapped the registration button for Trial of the Planes. Since there is no confirmation prompt (seriously, how do you not have a confirmation prompt?) I have now lost 60 crystals. How do I get a refund? I haven't played the event.

Comments

  • Tombstone
    Tombstone ADMINISTRATORS Posts: 1,208 Chairperson of the Boards
    Hey Srfin, you'll need to contact the Customer Support team so they can provide this refund. Please keep in mind that this is a one-time service, so they won't be able to do it again if you've already done it once. You can contact the Customer Support team using this link: https://d3go.com/mobile-games-support
  • srfin
    srfin Posts: 22 Just Dropped In
    Tombstone wrote:
    Hey Srfin, you'll need to contact the Customer Support team so they can provide this refund. Please keep in mind that this is a one-time service, so they won't be able to do it again if you've already done it once. You can contact the Customer Support team using this link: https://d3go.com/mobile-games-support

    Thanks, I'll do that. You should change the one-time service policy though and provide refunds an unlimited number of times as long as the event isn't played. Bad UI design is your fault, not the users'.
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    srfin wrote:
    Thanks, I'll do that. You should change the one-time service policy though and provide refunds an unlimited number of times as long as the event isn't played. Bad UI design is your fault, not the users'.
    This policy is only a one-time exception service, because there will be confirmation buttons added in the upcoming update that should prevent this issue from occurring in the future.

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