Customer Support In-Game Contact (3/27/17)

Brigby

Hi Everyone,

Some of you may have noticed a change in the way players are able to contact Customer Support in-game. This was the beginning step towards trying to integrate and streamline our FAQ page into the process of contacting Customer Support, in order to provide more information up-front prior to ticket submission. Unfortunately, we've recently encountered some issues that would delay fully completing this process.

What we plan on doing within the next few days is re-adding the Customer Support button back to the Settings page. Once that happens, we will be removing the current contact route from the FAQ menu. Once we've resolved the issues delaying this process, we'll communicate any further changes as early as we can.

Thanks for understanding!