Lost Cover?

MidniteRider7462
MidniteRider7462 Posts: 14
edited March 2017 in MPQ Bugs and Technical Issues
Greetings fellow MPQ veterans and players.

My alliance is currently in the midst The Avengers vs. Ultron game and we just completed Round 5 this morning, this awarding us the red Star Lord cover. When I turned on my device, the red star Lord cover was there with the CLAIM button. When I pressed the CLAIM button, it directed me to LOG IN.

When I logged in, the cover was gone and NOT within my queue. Tried playing a few more nodes in the event, but no cover. Contacted some alliance members, and they received their covers. This is very upsetting because I REALLY need this cover, since the vaulting of this character. My Star Lord sits at 4/5/1, and his cover is truly needed.

Has anyone had this happen to them, and if so, did they recieve any help from customer support? I have sent in a "ticket", but I have read a lot of horror stories about their customer service. I am the TOP player in my alliance, and I have to bust my hump just to try to reach the 1st 4 star cover in any boss event, since my alliance appears to be causal play. This is irritating, and I am ready to bag this event if I am playing form nothing.

Any advice, assistance, or guidance would be appreciated. Thanks.

Comments

  • Dragon_Nexus
    Dragon_Nexus Posts: 3,701 Chairperson of the Boards
    Sending a PM to Brigby (link him this thread, too) would probably be a good idea. He can look into it directly, or at least give the CS team a nudge.
  • MidniteRider7462
    MidniteRider7462 Posts: 14
    Dragon_Nexus wrote:
    Sending a PM to Brigby (link him this thread, too) would probably be a good idea. He can look into it directly, or at least give the CS team a nudge.

    Thank you sir for the response!

    I took your advice and sent a PM to Brigby. In addition, I received confirmation that D3 received the ticket. I can only cross my fingers, but may not hold my breath.

    Since the MEET ROCKET & GROOT preview was posted, another red cover is going to be available in progression. This makes it all the more urgent as I could potentially take my character to 4/5/3 and (1) step closer to completion.

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