The game keeps shutting down right after starting

V Tsang
V Tsang Posts: 2 Just Dropped In
edited February 2017 in MPQ Bugs and Technical Issues
This issue started a few hours ago. Updating to iOS 10.2.1 doesn't help.

Comments

  • Tombstone
    Tombstone ADMINISTRATORS Posts: 1,208 Chairperson of the Boards
    Hey V Tsang, sorry to hear your game is crashing. Have you tried uninstalling and reinstalling the game? That might help resolve the problem. If this doesn't work, or you have anymore questions or concerns, please feel free to reach out to Customer Support.

    If you're unsure of where to reach Customer Support, you can follow the link provided:

    https://d3go.com/mpq-support
  • Pulsatilla
    Pulsatilla Posts: 1 Just Dropped In
    Hi, I have exactly the same issue on iOS 10.2.1, started a few hours ago this afternoon. As I haven't backep up my save to Facebook yet, I can't try uninstalling and reinstalling the game, can I?
  • mikec2112
    mikec2112 Posts: 4
    Happened to me two days ago, hope the issue is resolved. I have not backed up my phone in awhile and would hate to lose all of my progress.
  • Wonko33
    Wonko33 Posts: 985 Critical Contributor
    same here on my phone account started friday

    did multiple reinstall - some with shut down some without
    after reinstall I have tried chosing to resynch and not . no avail
    I rolled back my phone to a backup I had

    nothing works

    I put in a ticket

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